Premiere 15.4.1 Never Ending Pinwheel When Opening Project

New Here ,
Aug 19, 2021 Aug 19, 2021

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Recently whenever I opened any Premiere project, I would get the spinning pinwheel of death (MBP 15" 2019, macOS Catalina 10.15.17). I couldn't adjust anything and the only option would be to force quit. After reopening Premiere while holding [option] I could access the project but Premiere would reset to its default settings. I would restore my settings but run into the same problem next time I tried to reopen the project.

 

I believe I found the issue. I have a second monitor (Dell 27" 4k IPS) that I connect via USB-C. In Premiere, I would have my Adobe Monitor 2 checked for playback. After disabling this, I am able to save and reopen the project no problem. Has anyone else encountered this problem? Is there a better solution than disabling and reenabling the second monitor each time?

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, User interface or workspaces

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi Curtis Visual Works,

 

We're sorry about this. Is this happening after updating Premiere Pro to 15.4.1? Have you tried installing the previous version of Premiere Pro & checked if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Sep 15, 2021 Sep 15, 2021

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This happens after the update this happens if I go back a version. It comes and goes. It was fine for 2 weeks and now I can't run Premiere on my laptop. 

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