Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Premiere 15.4 & 22.0 "Not Responding; Freezing; Stops Working" after pressing export or CTRL + M

New Here ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi,

I am running (Windows 10) premiere 15.4 & 22.0 (had issues with both). After selecting my timeline then pressing the export option or CTRL + M my program freezes "(Not Responding)". the export menu doesn't even pull up for me. I have tried clearing my media cache; rendering my timline before exporting; exporting from internal and external hard drive; turning on and off “Enable hardware accelerated encoding and decoding" (but that option isn't even there); restarting my PC; uninstall and reinstall premiere; creating a different project; checking the premiere compatability report. What can I do to solve this issue?

 

Premiere runs fine on my home system, the issue is on my laptop:

HP Envy 13T

Windows 10 x64

GPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz

RAM: 8.00 GB

Video Card: Intel(R) UHD Graphics 620

Internal Storage: 60+ GB avalible 

All drivers, OS updates, and Adobe Programs are up to date

 

TOPICS
Crash, Error or problem, Export, Freeze or hang, How to

Views

49

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation