Premiere 2019 v 13.0 crashes after 1 min

Report · Oct 16, 2018

Hi.

Just updated to the latest version (v 13.0), and the "crash report" window appears after 1 min of running the program.

The previous version 2018 v 12.1.2 and 2017 v 11.1.4 works perfect. Any solution?

My specs:
Hp Omen

cpu: i7-7700 2,80ghz

Ram: 16gb

Video: Geforce gtx 1050 Ti (4Gb)

Report · Nov 26, 2018

Yes, i helped!
I have been working with the CC 2019 version now for a couple of hours without any crash!
For the other users out there, i updated to the latest intel graphic drivers.

Report · Nov 15, 2018

Rolling back the Graphics driver did it for me.

Device Manager > Display Adaptors > Righ click "Properties" > Driver "Tab" > Click "Roll Back Driver"

Report · Nov 16, 2018

The problem is about Nvidia drivers...

I've installed old 399.24 drivers and works great!!!

Report · Nov 17, 2018

Hi Fabio, what nvidia board are you using? I have a Quadro M4000 for my dual Xeon 2.7 48GB RAM PC, with Windows 10 64bit OS...

if if I roll back the drivers, will I risk losing other performance features with any other programs - ie other CC programs, etc?....

Report · Nov 17, 2018

Hi My grafic card is gtx 1080In ant case you can try so you're sure that isn't a software issue and than came back to your drivers and attend for a fix.

Inviato da Yahoo Mail su Android

Il Sab, 17 Nov, 2018 alle 16:29, Cre8tvMedia_SteveG<forums_noreply@adobe.com> ha scritto:

Premiere 2019 v 13.0 crashes after 1 min

created by Cre8tvMedia_SteveG in Premiere Pro CC - View the full discussion

Hi Fabio, what nvidia board are you using? I have a Quadro M4000 for my dual Xeon 2.7 48GB RAM PC, with Windows 10 64bit OS...

if if I roll back the drivers, will I risk losing other performance features with any other programs - ie other CC programs, etc?....

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Report · Nov 26, 2018

I've installed 399.24 and it crashes.

Report · Dec 15, 2018

I believe I can provide you with the solution: After 3 years of struggling with this and Adobe support line just asking for screen share but not solving the problem and me calling Adobe in Usa and they saying they can't help at all. Adobe please brush up. Thank you. The solution for many for premiere pro crashing on Nvidia on Windows is to go to desktop , right click, and open Nvidia control panel and changing it to 3d Visual applications AND scrolling down to be able to save and apply the new settings, instead of running the base settings. My brothers and sisters I hope this will make it easier for you. Much love.

Report · Dec 16, 2018

Can you post a screenshot.

Report · Dec 16, 2018

I meant : Nvidia control panel and changing it to 3d Visual applications.

Report · Nov 26, 2018

magenta in shadows after 13.01 update

Hello,

I've got a problem with color space on timeline: After update 13.01 my video change colors to magenta in shadows and i can't find an answer.

I tried to use new function display color management function in Premiere, but it doesnt solves it

For example it is screen from Quicktime and from Premiere - you can find differences - magenta in shadows on the skin.

I tried to roll back Premiere 12, but the problem saved!

Report · Nov 26, 2018

QuickTime may be the worst app on the planet for seeing video color correctly. It pays no attention whatsoever to video space tags/flags. Comparing any pro app, whether PrPro or Resolve or whatever in QT gets no traction here.

Try VLC or Potplayer for basic players. Of course, checking video file accuracy on a computer is a limited ability thing anyway unless *at the least* you are running a monitor capable of 100% *video* sRGB, set to a profile created and calibrated with a software/puck setup like the X-rite and Spyder tools.

In order to get to look the best on the wide array of screens, screen types & viewing environments out there your task is to come as close to broadcast standards in your setup as possible.

Don't even try to guess how "your" clients will view this. Every screen is different no matter which OS, hardware, or software is used.

The only thing you have any control whatsoever is getting your setup capabilities as close to b-cast standards as possible. Because all pro material your users will see on their screen is.

If you come very close to other pro media, on their machines yours will look correct *to them*. If you don't, yours will *not* look professionally produced.

Neil

Report · Nov 30, 2018

Still got some various crashes after the graphic card update. happens once a day.

Report · Nov 30, 2018

Hello,

Happy to help out with this. Would you like to send me some crash logs? Happy to work with you directly on this. Would also love to confirm a few more details related to the specific driver version(s) you are using as well.

Wes

Report · Nov 30, 2018

Hi Wes, great, how can you and I get my issue straightened out most efficiently? Should we do a screen share or what do you think?

thanks, Steve

Report · Dec 01, 2018

Hello

To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...)

Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)
Unzip the exe in a folder using, for instance, 7zip
go to device manager (Windows + X --> device manager)
uninstall Intel drivers and click on "Delete driver files"
DISCONNECT YOUR INTERNET CONNECTION
In the device manager, right-click anywhere and choose "Scan for hardware changes"
Wait for the Intel display adapter to appear
Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.
Choose "Have disk" and locate the place where you extracted the Intel driver
Let it install
Renable Internet connection

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

Report · Dec 03, 2018

I'm trying to do that, but intel drivers file is telling me that I have to go to my manufacturer to get drivers. I have Surface Book 2. I got drivers from MS page, but this didn't seem to help. Is there a way to manually download the drivers and force them on the Surface Book 2?

Report · Dec 03, 2018

Hello

Have you tried to right-click on the Intel EXE and extract its contents? It is a self-extracting EXE that can either be simply opened (as it seems you did) OR treated like a ZIP archive (which you should do).

Once this is done, another crucial step, as mentioned in my procedure, is to uninstall Intel display device while clicking on the "Delete Driver Files" checkbox and disconnect your Internet connection to prevent Windows from automatically installing the drivers it thinks are most suitable. All this to make sure YOU get to choose the drivers on your own.

A bit of caution, though : Intel says doing this can make your system unstable but I assume this warning is for less computer-savvy people unable to rollback drivers or manually install new ones.

Report · Dec 03, 2018

Hello,

Thanks for your help. It looks like I did it!

I updated the drivers for my Intel UHD 620 to the 25.xxx version as you suggested.

It was still crashing, so I did the same thing with Nvidia drivers, and also reinstalled Premiere Pro.

This worked and the usual crash at the end of loading media didn't occur, and the playback is working normally.

Thanks so much!

Report · Dec 03, 2018

Glad to read this! I should indeed have mentioned that I had also updated the Nvidia drivers (which wasn't enough) before struggling with the Intel ones.

Report · Dec 08, 2018

This is still happening!!!!

Report · Dec 10, 2018

If anyone is experiencing a crash, please feel free to copy and paste the crash data and send it over to me.

These reports typically provide very useful information. I can analyze these reports and get back to you.

Please also remember that we have support resources available.

You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html

Report · Dec 09, 2018

I have the exact same issue - Adobe please fix!

Already spent hours and nights to try different Nvidia GeForce 1050 drivers on my system. Since I am on 13.0 I have to think about moving to another video editing platform

Will call in tomorrow to terminate my CC suite!!!!

Report · Dec 09, 2018

First, one thing about the Adobe apps is the ability to run multiple versions installed at the same time. Meaning you can keep working in one while waiting for a fix for a new version to work in your setup. Like many I typically have several versions installed.

And tend to keep working projects in their versions. You can't do that with say Resolve, which hath it's own joys and troubles. (Yea, I use that too.)

Second ... there's another thread on early or instant crashes, you might try the fix for that, removing one file:

Premiere Pro CC 2019 crashes on startup

Neil

Report · Dec 16, 2018

I posted this in another adobe thread, but I'll repost here in hopes it helps.

Here's a few things that has helped me so far with having the same issues.

1. Make sure All tabs in the Project Panel are in List View.

2.Update graphics driver ( download the update DIRECTLY from the manufacturer website....ie NIVIDIA.COM for me....instead of using Device Manager.

3. Make sure your project is saved on your internal drive, NOT on Creative Cloud

So far these steps have helped me. Will update if it goes awry again. Crossing fingers!

Report · Dec 19, 2018

To add to my post from a few days ago although 80% of the crash frequency has disappeared often still if I click on S or M on the audio track the time class comes in and rolls often forever so it seems that theres something wrong with the audio side in premiere Pro coz imy drivers are up-to-date