Premiere 2021 audio not importing with video files

Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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My files are only importing as video without the audio. I am working in Premiere v.15.4.1 and on a mac mojave. I have been using my canon c100 for 5 years and have never run into this issue. I am recording at 24 Mbps and frame rate 24p. 

 

I can hear my recorded audio on the camera and in VLC. Thanks for any suggestions or help!

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correct answers 1 Correct answer

Adobe Community Professional , Sep 28, 2021 Sep 28, 2021
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I accidently did not record with lcpm, which I think is what is causing the problem, but I do not know how to fix it. Any ideas?


By @Meredith5CFA

 

Then the audio is probably recorded as Dolby Digital and Premiere Pro dropped support for decoding of Dolby Digital files in recent versions. Today Premiere Pro relies on the Dolby Digital decoder in the OS, so if you are using the latest version of Premiere Pro on let´s say Windows 7 this will happen. (Or an old version of Mac OS)

 

Version of Pre

...

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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Almost always this is a simple thing to fix ... "source" tracking. Look at the following graphic, and make sure you have a source track target set for the audio on the far left.

 

Neil

 

Source Patching.PNG

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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Hi Neil,

 

Thanks for your message. The issue is the audio does not import at all. I know audio exists in the file, because I have listened to it in my camera. I accidently did not record with lcpm, which I think is what is causing the problem, but I do not know how to fix it. Any ideas?

 

best,

meredith

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Adobe Community Professional ,
Sep 27, 2021 Sep 27, 2021

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So no audio shows in the Source monitor, nor in the properties for the file in PrPro?

 

Neil

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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Correct! But I can hear audio in VLC and playback on the camera. 😕

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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Which makes me wonder what the audio is.

 

Download/install the free MediaInfo utility, I'm on my tablet or I'd provide the link. After installation, with that applet's icon on the desktop, simply drag/drop one of those files onto the MediInfo icon.

 

It will open, then select that app's "tree view". Post a screengrab in your reply text area.

 

Neil

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Screen Shot 2021-09-29 at 11.19.52 AM.pngI think it is the issue @Averdahl mentioned. 

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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quote

I accidently did not record with lcpm, which I think is what is causing the problem, but I do not know how to fix it. Any ideas?


By @Meredith5CFA

 

Then the audio is probably recorded as Dolby Digital and Premiere Pro dropped support for decoding of Dolby Digital files in recent versions. Today Premiere Pro relies on the Dolby Digital decoder in the OS, so if you are using the latest version of Premiere Pro on let´s say Windows 7 this will happen. (Or an old version of Mac OS)

 

Version of Premiere Pro and OS version?

 

Link: Adobe Creative Cloud apps use native OS support for Dolby

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Ooooh, I see. I think that is probably what is going on. I'm using Premiere 2021 v15.4.1 and I am working on a mac running mojave. When I added the files to my laptop which is running catalina and Premiere Pro 2021, the audio worked. Very frusterating!

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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*frustrating

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi there,

This does not sound ideal. Could you test the issue after choosing No Input as Default Input Audio Hardware under Preferences > Audio Hardware?

 

Let us know the outcome.

 

Regards,

Shivangi

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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Thank you for the suggestion, but that did not work.

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Do you have any other suggestions? I've been having this issue on Premiere on multiple Apple machines running MacOS Monterey on my Silicon-based Macs running the newest PPro 22.5. My only work around is to have to convert is to prores or some other file format like prores from an Intel-based Mac before importing to preserve audio on my M1 machines.

 

Seems like the only owrkaround until Adobe supports C100 audio natively again or I have my studio update cameras?

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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Seems like the only owrkaround until Adobe supports C100 audio natively again or I have my studio update cameras?


By @BMoyeOP

 

I don´t think Adobe will add support for native Dolby Digital support in future versions.

 

Isn´t there a setting in camera that let´s you choose if the audio is either PCM or Dolby Digital? Use PCM instead of Dolby Digital.

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