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Hi everyone! I do not know what to do... Which version of Premiere should I install so that it dosen t crash?
Can anybody help me?
Can I share my system info(OS, RAM, GPU, etc) as i saw in other mensanges.
Device name LAPTOP HP Evnvy
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch
Edition Windows 10 Home
Version 20H2
Installed on 4/9/2021
OS build 19042.1165
Thanks very much!
Sabrina
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I've run PrPro on a variety of laptops & desktops with only rare crashes. What is the media you're working with, is it on an internal or external connected drive, and what effects are you using?
Neil
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Hello Neil, I am not using any effect. With internal drive.
The program always locks after zooming in on a shot or cutting a shot,
I put play ... and it locks after having been working for 20 or 30 minutes.
Thanks!
Sabrina
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I'm having the same issue. It just happened for the 4th time in the last 30 minutes. I'm going to uninstall the lastest update.
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In order to help troubleshooting, we need your info: computer specs including OS/CPU/GPU, the media and what made it, the place it's stored, and what effects and/or 3rd party plugins are being used.
Neil
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Hello Nail, of course, I sen the computer info.
The place where the media is located is in the internal disk. I do not using any effects o 3rd party plugins.
Device name LAPTOP-HP ENVY
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 10 Home
Version 20H2
Installed on 4/9/2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Thanks...!
I hope you help me solve the problem. It is terrible to stop and have to
turn off the computer because everything locks up ... especially on a
new computer with good ram and space.
Thanks again.
Sabrina
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As I asked above, what is the media you're using? What format/codec, and of course framesize and framerate. And what effects are you using?
Neil
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Hello Neil, sorry... I thought that I had answered those questions, I forgot.
Thanks!
what is the media you're using?
I recorded with a Nikon D5300
What format/codec, and of course framesize and framerate.
For editing and HD monitoring with DNxHD HQ files
at 1920h x 1080v resolution.
16:9 progressive-scan video at 23.976 frames per second.
48kHz (16 bit) audio.
General
Editing mode: DNX 1080p
Timebase: 23.976 fps
Video Settings
Frame size: 1920h 1080v (1.0000)
Frame rate: 23.976 frames/second
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)
Audio Settings
Sample rate: 48000 samples/second
Color Space
Name: BT.709 RGB Full
And what effects are you using?
Non efeccts at the moment
Thanks again!
Sabrina
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DNxHD/R in 1920x1080 should be a fairly easy codec to get decent playback, especially before effects are applied.
What are you doing prior to the crashes?
Neil
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Hi Neil, it's weird, before it crashes I cut a shot or I zoom in a shot, and after putting Play, crashes ...
Thanks,
Sabrina
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So adding an edit point or doing any scaling, then play ... huh.
@mattchristensen ... would you perchance have any ideas?
Neil
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Matt's on PTO.
Sabrina,
Definitely try File > Close All Projects then Edit > Preferences > Media Cache - delete all media cache. Reboot Premiere Pro with ALT pressed down and choose to delete Preferences. Might be something weird with DNx media too. If that troubleshooting steps didn't work, I'd try transcoding. I wonder how the DNxHD media was acquired. An Atomos device, perhaps?
Thanks,
Kevin
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Hi Kevin, now I'll try ... the recital project just got stuck again ...
I don't have an Atomos device.
I'm using another codec to edit a movie and the same thing happens to me ... I don't think it's the codec. Maybe I have to change Premiere Version ...? I do not know what to do.
Now I try with ALT pressed.
Thanks,
Sabrina