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Premiere 2021 Crash during editing

Explorer ,
Aug 18, 2021 Aug 18, 2021

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Hi everyone! I do not know what to do... Which version of Premiere should I install so that it dosen t crash?

 

Can anybody help me?

 

Can I share my system info(OS, RAM, GPU, etc) as i saw in other mensanges.

 

Device name LAPTOP HP Evnvy
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch 

 

Edition Windows 10 Home
Version 20H2
Installed on ‎4/‎9/‎2021
OS build 19042.1165

Thanks very much!

Sabrina

TOPICS
Crash, Editing, Freeze or hang, Performance

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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I've run PrPro on a variety of laptops & desktops with only rare crashes. What is the media you're working with, is it on an internal or external connected drive, and what effects are you using?

 

Neil

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Hello Neil, I am not using any effect. With internal drive. 

The program always locks after zooming in on a shot or cutting a shot,

I put play ... and it locks after having been working for 20 or 30 minutes.

 

Thanks!

 

Sabrina

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I'm having the same issue. It just happened for the 4th time in the last 30 minutes. I'm going to uninstall the lastest update.

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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In order to help troubleshooting, we need your info: computer specs including OS/CPU/GPU, the media and what made it, the place it's stored, and what effects and/or 3rd party plugins are being used.

 

Neil

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Hello Nail, of course, I sen the computer info.

The place where the media is located is in the internal disk. I do not using any effects o 3rd party plugins.

 

Device name LAPTOP-HP ENVY
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

 

Edition Windows 10 Home
Version 20H2
Installed on ‎4/‎9/‎2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

 

Thanks...!

 

 

I hope you help me solve the problem. It is terrible to stop and have to

turn off the computer because everything locks up ... especially on a

new computer with good ram and space.

 

Thanks again.

 

Sabrina

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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As I asked above, what is the media you're using? What format/codec, and of course framesize and framerate. And what effects are you using?

 

Neil

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Explorer ,
Aug 18, 2021 Aug 18, 2021

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Hello Neil, sorry... I thought that I had answered those questions, I forgot. 

Thanks!

 

what is the media you're using?

I recorded with a Nikon D5300

 

What format/codec, and of course framesize and framerate.

For editing and HD monitoring with DNxHD HQ files
at 1920h x 1080v resolution.
16:9 progressive-scan video at 23.976 frames per second.
48kHz (16 bit) audio.

General
Editing mode: DNX 1080p
Timebase: 23.976 fps

Video Settings
Frame size: 1920h 1080v (1.0000)
Frame rate: 23.976 frames/second
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)

Audio Settings
Sample rate: 48000 samples/second

Color Space
Name: BT.709 RGB Full

 

And what effects are you using?

Non efeccts at the moment

 

 

Thanks again!

 

Sabrina

 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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DNxHD/R in 1920x1080 should be a fairly easy codec to get decent playback, especially before effects are applied.

 

What are you doing prior to the crashes?

 

Neil

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Explorer ,
Aug 19, 2021 Aug 19, 2021

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Hi Neil, it's weird, before it crashes I cut a shot or I zoom in a shot, and after putting Play, crashes ...

 

Thanks,

Sabrina

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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So adding an edit point or doing any scaling, then play ... huh.

 

@mattchristensen  ... would you perchance have any ideas?

 

Neil

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Matt's on PTO.

 

Sabrina,

Definitely try File > Close All Projects then Edit > Preferences > Media Cache - delete all media cache. Reboot Premiere Pro with ALT pressed down and choose to delete Preferences. Might be something weird with DNx media too. If that troubleshooting steps didn't work, I'd try transcoding. I wonder how the DNxHD media was acquired. An Atomos device, perhaps?

 

Thanks,
Kevin

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Explorer ,
Aug 23, 2021 Aug 23, 2021

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Hi Kevin, now I'll try ... the recital project just got stuck again ...

I don't have an Atomos device.
I'm using another codec to edit a movie and the same thing happens to me ... I don't think it's the codec. Maybe I have to change Premiere Version ...? I do not know what to do.

Now I try with ALT pressed.

Thanks,
Sabrina

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