I got a problem with Premiere 2023 (latest version). Whenever I am working on a project and I select ''file'' it freezes and will never response. When I am not working on a video, I can use the upper taskbar until I select one of the submenus, like Save-as or open project. In the video I present here with will show what I exactly mean.
This has been happening for quite some time and I saw a fix on the community
Sadly I cannot even come to that section due Premiere will freeze after selecting it.
Would you be willing to follow the instructions in the link below in order to create a "dump file" of Premiere Pro (using Task Manager) once it's stopped responding, please? We can use that to determine what it's up to (there's not much to go on given how innocous your repro steps are). This file will be pretty big, so you'll need to have somewhere to upload it. Once that's done please send me a link atjschroed@adobe.com and I'll take a look. Thanks!
Sorry for the delayed response, but thank you so much for generating the dump file, which clearly shows that "UnityCaptureFilter64bit" is misbehaving and waiting on something. I'd recommend uninstalling it; that should fix your problem. Thanks!
0:000> k 3 Child-SP RetAddr Call Site 000000a1`82589c48 00007ffb`872930ce ntdll!NtWaitForSingleObject+0x14 000000a1`82589c50 00007ffb`2c9c759a KERNELBASE!WaitForSingleObjectEx+0x8e 000000a1`82589cf0 00007ffb`2c9ca51d UnityCaptureFilter64bit!DllCanUnloadNow+0x5dba
I just reinstalled the program, but like I mentioned up here, I have already tried it before and did again. Sadly it still did not solve my problem.
Is it possible because I have all my footage on a NAS? I mainly edit from there, but whenever I use my Macbook Pro and edit through the NAS with Premiere Pro, it works perfectly fine.
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