Premiere and After Effects won't install on Apple M2 chip brand new MacBook Pro

[Allison22550313p51x]

I keep getting error code 183 and 186, just on premiere and after effects when trying to install. It completes past 90 percent and then fails. I have followed the steps I found online for addressing error 183 and still failing. HELP PLEASE!

[Kevin-Monahan]

Sorry, Allison. See if this troubleshooting document helps: https://helpx.adobe.com/download-install/kb/fix-error-183.html

If not, let us know.

Thanks,
Kevin

[Cavhudson]

I'm having the same problem. I've had an Adobe Cloud account for years. I just got a new Mac Studio and installed Adobe Cloud, signed into my account. Other adobe apps are installing just fine, but Premiere and After Effects keep failing. I'd clicked 'retry' a few times and it didn't work. So i unintalled adobe and tried again and I'm still getting the same issue. Any suggestions?

[Kevin-Monahan]

Do you have Rosetta II installed, Cavhudson? You might need to have those apps installed. Let us know if it works: https://support.apple.com/en-us/HT211861

Thanks,
Kevin