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Premiere and After Effects won't install on Apple M2 chip brand new MacBook Pro

New Here ,
Sep 02, 2022 Sep 02, 2022

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I keep getting error code 183 and 186, just on premiere and after effects when trying to install. It completes past 90 percent and then fails. I have followed the steps I found online for addressing error 183 and still failing. HELP PLEASE!

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

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Sorry, Allison. See if this troubleshooting document helps: https://helpx.adobe.com/download-install/kb/fix-error-183.html

If not, let us know.

 

Thanks,
Kevin

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New Here ,
Sep 26, 2022 Sep 26, 2022

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I'm having the same problem. I've had an Adobe Cloud account for years. I just got a new Mac Studio and installed Adobe Cloud, signed into my account. Other adobe apps are installing just fine, but Premiere and After Effects keep failing. I'd clicked 'retry' a few times and it didn't work. So i unintalled adobe and tried again and I'm still getting the same issue. Any suggestions?

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Do you have Rosetta II installed, Cavhudson? You might need to have those apps installed. Let us know if it works: https://support.apple.com/en-us/HT211861

 

Thanks,
Kevin

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