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Premiere and Encoder both cutting off end of import

New Here ,
May 19, 2023 May 19, 2023

I'm trying to import an mp4 clip of short audio, and Premiere keeps cutting off the last second or so. Tried changing it to a WAV file with Encoder, and same thing. I also tried using HandBrake to lock the frame rate, and still the end is getting cut off. 

Clip plays fine in ALL formats off my desktop, but the ending is gone whenever I import it. Help?

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Community Expert ,
May 19, 2023 May 19, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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New Here ,
May 19, 2023 May 19, 2023

Thank you. Sadly, none of those fixes worked on either of my machines. *shrug*

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Community Expert ,
May 19, 2023 May 19, 2023
LATEST

Take the wav file into Audition and see if you can add silence to the end of the clip.

Save it and import that clip into Premiere Pro.  Maybe it will just cut off the silence.

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