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Premiere and Media Encoder keep freezing on export/encoding

Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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I'm using the latest versions of both Premiere Pro and Media Encoder on a M1 Mac Mini. I'm encoding using the standard YouTube 2160 4K setting. Each and every time - in both apps - the video encode process freezes and grinds everything in macos to a halt. The spot at which it freezes is always different.

 

Here's what I've tried:

 

* Wiping Adobe CC from the mini using the Adobe cleaner utility. I then reinstalled everything.

* Emptying the media cache.

* Launching both apps natively and with "open in Rosetta" checked.

* Creating a new project, importing the old project into it.

* Copying/pasting everything from my sequence timeline to a new sequence timeline.

 

Nothing seems to help. Any ideas out there?

TOPICS
Error or problem, Export, Freeze or hang

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi Tod,

 

Great job on troubleshooting.

To continue, see if it's happening in a new project that contains Bars and Tone (no external media). What are the details (frame rate, frame size, format/codec) and source of the footage?

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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Appreciate the official reply. I'm not sure what's changed or how I got this resolved, but I'm not experiencing this issue anymore. I tried all kinds of things, and *something* must have worked. Thanks!

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