Premiere crash after plug in/out headphones!

New Here ,
Jul 18, 2022 Jul 18, 2022

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Afterer plug in/out any device via 3,5 jack to laptop Premiere crashes every time without any information. Issue is connected withe the newest updated version of Premiere. Please help!

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Audio , Crash , Error or problem

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Why you deleted my previous reply with specifications of my computer and project?

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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Have not deleted any post of yours.

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Premiere version 22.5.0 build 62
Windows 10 HOME
Computer
AMD Ryzen™ 7 4800H
32 GB (DDR4, 2666MHz)
Dysk SSD M.2 PCIe 1Tb
NVIDIA GeForce RTX 2060
6 GB GDDR6
 
 
I'm working on different projects with footage from GH5 (mov files) and DJI drone MP4 files. I have different kind of projects and the problem alway occure. The second issue is that preview monitor freezes (only audio is played).  Restart of Premiere helps. 
 

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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Maybe try making the default input in the audio hardware preferences set to "no input"

 

Do you have any other programs running at the same time as premiere?  Might try working with just premiere open as a diagnostic step...

 

as a workaround, have you considered using a usb headset.  

 

 

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