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Premiere Crash with Search bin

Explorer ,
Jan 02, 2024 Jan 02, 2024

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Unfortunately I have to realize that I crash Premiere (24.1.0 Build 85) 100% of the time when I try to create a "Search Bin". The project is restored afterwards with the search bin. But the crash repeats itself as soon as I select the folder. This means that I can no longer delete it. The only way to continue working is to create a new project in production and move everything there. Even though the search bin could be improved, I use this feature regularly for my productions. Please fix it ASAP! Thank you!

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi there!

Sorry about the crash. Does it happen with a specific project? Do you see any error codes or messages when it crashes? Can you check if crash reports are saved? https://adobe.ly/3NPClkx

 

Let us know.

Thanks,

KR

 

Moved to discussions

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Explorer ,
Jan 02, 2024 Jan 02, 2024

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Hello, Kartinka, Unfortunately, it crashes with every project. Unfortunately, no crash report is created.

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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I have the same problem on 24.1. Creating a search bin crashes every time. And if I click on an old search folder, Premiere crashes as soon as I click the folder.

 

Search Bins are a critical tool for the larger projects I am editing, and has made Premiere useless for editing at this scale.

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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I see this on the beta 24.2.

As soon as I click on Create new search bin: crash, no error.

In 2024.1 it does give a error message (sent)

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Explorer ,
Jan 02, 2024 Jan 02, 2024

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To be precise, it crashes after I set the search parameters. After the crash, the search bin is still there. But as soon as I select it, the crash repeats itself.

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Participant ,
Jan 13, 2024 Jan 13, 2024

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I have been getting the same crashes trying to save a search bin. No solution yet. It does not crash "normally", meaning it does not give any sort of error message or freezes. The program closes instantly as soon as the search bin tries to be saved

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Explorer ,
Jan 24, 2024 Jan 24, 2024

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The current beta version still has this problem.

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Participant ,
Jan 24, 2024 Jan 24, 2024

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Thanks for letting us know. I hope Adobe fixes this very soon. 

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Same problem here. Crashes every time I create a search folder or select it. Boy oh boy, Adobe, what are you doing to us?!

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New Here ,
Feb 05, 2024 Feb 05, 2024

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Same problem here. Ver 24.1.0 (Build 85) Crashes every time when I click on the search bin. no error message.

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New Here ,
Feb 05, 2024 Feb 05, 2024

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I just find a way to delete the search bin.
1. create a useless new bin ( e.g. Binxxx)

2. use keyboard shortcuts ( Ctrl + A / Command-A ),  highlight all bin in your project
3. click all usefull bin you need, untill just highlight " Binxxx" & search bin you had created before
4. press " Delete"
5. Yeah .....!!!!

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Try this but premiere still crash. 

 

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New Here ,
Feb 23, 2024 Feb 23, 2024

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Make a new bin and select 2 or more with the command A and was solved. 

 

THANKS.

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New Here ,
Mar 14, 2024 Mar 14, 2024

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thanks a lot man, saved my project file 💪🏼

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Explorer ,
Feb 14, 2024 Feb 14, 2024

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Same here in both Mac and Windows versions. At least in the Windows version Crash Reporter I can enter some useful words to help diagnose the issue. In the Mac version its not possible to do even that.

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Also having this issue.

 

Version 24.1.

 

Create a search bin. Immediate crash. Get the option to send a log to Adobe. Reload Premiere, get option to restore project, restore, project functions UNTIL I select the search bin, then immediate crash.

 

For some of us, search bins are a core function. This should never have been released with this bug, and it should have been patched by now. Poor form Adobe.

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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And it's still happening on 24.2.1

 

This is ridiculous Adobe. Search Bins are comepletely unusable. It's been like this for multiple versions. Stop adding AI crap and focus on maintaining core functionality or you'll lose me as a customer.

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Explorer ,
Feb 28, 2024 Feb 28, 2024

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I'm thankful someone else is having this issue. My Premiere Pro crashed until I realized it was whenever my mouse crossed the search folder. When I tried to delete the folder, it also crashed. 

 

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New Here ,
Feb 29, 2024 Feb 29, 2024

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I have the same problem with Version.2.1 (Build 2). When I move the mouse over the folder, Premiere crashes. The problem was gone for a while without doing anything. Now, it's back again. That is very annoying.

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Hi there, I'm trying to solve the problem. I created a new project file from Premiere Pro (24.2.1 (Build 2)) and created a search bin, but Premiere crashes when creating the bin. 

 

I have analyzed the debugging file of Premiere with WinDbg. 

I got the following error message:

 

Any ideas, what does it mean?  Probably it is a problem with the premiere file dvaui.dll.

 

 

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 796

    Key  : Analysis.Elapsed.mSec
    Value: 1227

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 890

    Key  : Analysis.Init.Elapsed.mSec
    Value: 146502

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 224

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_dvaui.dll!dvaui::drawbot::operator==

    Key  : Failure.Hash
    Value: {97ef0dec-a574-6cc4-cab6-a69dc274a078}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 53

    Key  : WER.Process.Version
    Value: 24.2.1.2


FILE_IN_CAB:  5940fa93-efa8-4a19-8c4a-387c145284c2.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=0000000000000000 rbx=00620020006e0065 rcx=0065006200610067
rdx=0000019f26f8a278 rsi=000000674e77cb80 rdi=0000000000000001
rip=00007ffe1c56c0b6 rsp=000000674e77cac8 rbp=000000674e77cc50
 r8=0000019f4ca74110  r9=0000000000000001 r10=0000019f4ca74114
r11=000000674e77cac0 r12=0000000000000000 r13=000000674e77d220
r14=0000019f26f8a260 r15=000000674e77cbc8
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010246
dvaui!dvaui::drawbot::operator==+0x6:
00007ffe`1c56c0b6 8b01            mov     eax,dword ptr [rcx] ds:00650062`00610067=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffe1c56c0b6 (dvaui!dvaui::drawbot::operator==+0x0000000000000006)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  Adobe Premiere Pro.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
00000067`4e77cac8 00007ffe`1c560487     : 0000019f`4bd3fac0 00007ffe`1c56beb0 00000067`4e77cbc8 00000067`4e77cc50 : dvaui!dvaui::drawbot::operator==+0x6
00000067`4e77cad0 00007ffe`1c561a91     : 0000019f`b9130dc2 00000067`4e77cb80 00000017`00000035 00000000`ffffffff : dvaui!dvaui::drawbot::ImageInterface::AcquireVariant+0x47
00000067`4e77cb50 00007ffe`21139ad1     : 00000000`00000000 00007ffe`2113a9cd 00007ffd`e8ae4910 00007ffe`1b1d0459 : dvaui!dvaui::drawbot::SurfaceInterface::DrawImage+0x91
00000067`4e77cd40 00007ffd`e8a8e81f     : 00000000`00000000 00000067`4e77ce90 00000017`00000035 0000019f`3a4e13d0 : UIFramework!UIF::DC::DrawImage+0x81
00000067`4e77cd90 00007ffe`21207c20     : 00000067`4e77d220 0000019f`4bd3fac0 0000019f`3a4e13d0 00000000`00000000 : HandlerProject!HandlerProject::CreateModule+0xc7eff
00000067`4e77d0b0 00007ffe`1c76fe88     : 00003a65`6a6e44d4 00007ffe`cfa19da4 00000000`00000000 0000019f`4bd3fac0 : UIFramework!UIF::SubView::WantsFocusSelf+0x4a00
00000067`4e77d360 00007ffe`1c76f922     : 00000000`00000000 00000000`00000000 0000019f`4ca73e20 00000000`00000000 : dvaui!dvaui::ui::UI_Node::UI_DrawSelf+0x148
00000067`4e77d3d0 00007ffe`1c76cc87     : 00000000`00000000 0000019f`4bd3fac0 0000019f`4bd3fa00 00000067`4e77d509 : dvaui!dvaui::ui::UI_Node::UI_DrawAndCache+0x2b2
00000067`4e77d480 00007ffe`1c76f64f     : 0000019f`42693cd0 00000001`00000000 0000019f`376e3518 0000019f`4ca73e20 : dvaui!dvaui::ui::UI_Node::UI_DispatchDrawToChild+0x247
00000067`4e77d570 00007ffe`21207c2c     : 0000019f`4bd3fac0 00000000`00000000 0000019f`42693cd0 00000000`00000000 : dvaui!dvaui::ui::UI_Node::UI_Draw+0x3f
00000067`4e77d5a0 00007ffe`1c76fe88     : 00003a65`6a6e41c4 00007ffe`cfa19da4 00000000`00000000 0000019f`4bd3fac0 : UIFramework!UIF::SubView::WantsFocusSelf+0x4a0c
00000067`4e77d850 00007ffe`1c76f922     : 00000000`00000000 00000000`00000000 0000019f`4ca73e20 00000000`00000000 : dvaui!dvaui::ui::UI_Node::UI_DrawSelf+0x148
00000067`4e77d8c0 00007ffe`1c76cc87     : 00000000`00000000 0000019f`4bd3fac0 0000019f`4bd3fa00 00000067`4e77d9f9 : dvaui!dvaui::ui::UI_Node::UI_DrawAndCache+0x2b2
00000067`4e77d970 00007ffe`1c76f64f     : 00003a65`6a6e4ff4 0000019f`4bd3fac0 0000019f`376a0190 0000019f`4ca73e20 : dvaui!dvaui::ui::UI_Node::UI_DispatchDrawToChild+0x247
00000067`4e77da60 00007ffe`212165ca     : 0000019f`4bd2acd0 0000019f`4ca73e20 00000067`4e77db90 0000019f`4bd3fac0 : dvaui!dvaui::ui::UI_Node::UI_Draw+0x3f
00000067`4e77da90 00007ffe`1c886439     : 00000000`001f0ebe 00000000`00000000 00007ffe`1c9552f0 0000019f`5d825820 : UIFramework!UIF::TabViewCreator::ShouldSaveStateWhenDestroyed+0x443a
00000067`4e77dcb0 00007ffe`1c886322     : 00000000`001f0ebe 00000000`001f0ebe 00000067`4e77def0 00000000`00000000 : dvaui!dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText+0x599
00000067`4e77dd20 00007ffe`1c88faef     : 0000019f`374961c0 0000019f`374961c0 0000019f`374961c0 00000000`001f0ebe : dvaui!dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText+0x482
00000067`4e77de60 00007ffe`1c88b0ab     : 00000000`00000000 0000019f`374961c0 00000000`00000000 00007ffe`00000000 : dvaui!dvaui::ui::OS_Window::UI_Paint+0xef
00000067`4e77dee0 00007ffe`1c88f2f9     : 00000067`4e77e840 00000000`0000000f 0000019f`374961c0 00000000`00000000 : dvaui!dvaui::ui::OS_Window::UI_DispatchEvent+0xdb
00000067`4e77e010 00007ffe`1c88a350     : 0000019f`374961c0 0000019f`374961c0 00000000`001f0ebe 00000067`4e77e0b9 : dvaui!dvaui::ui::OS_Window::UI_HandleOSEvent+0x19
00000067`4e77e040 00007ffe`1c890be3     : 0000019f`2486e800 00000000`007c0565 0000019f`2486e800 00007ffe`1c88a3d5 : dvaui!dvaui::ui::OS_Window::StaticOSWindowWndProcImpl+0x1c0
00000067`4e77e170 00007ffe`1c7f0a2c     : 00000000`007c0565 00000067`00000001 0000019f`2486e800 00000000`00000000 : dvaui!dvaui::ui::OS_Window::UI_UpdateScaleFactor+0x2a3
00000067`4e77e1b0 00007ffe`c2e03087     : ffffffff`00000200 00000000`00000000 00000000`007c0565 009967d9`f231a201 : dvaui!dvaui::uiplayground::UIPlaygroundView::UpdateSize+0x4fc
00000067`4e77e1e0 00007ffe`239e281b     : 41632cfb`20000000 00000000`00000000 00007ffe`1c88a0b0 00007ffe`f229e8dc : dvacore!dvacore::config::PurgeMemory+0xc7
00000067`4e77e210 00007ffe`239e28d7     : 00000067`4e77e7b8 00000067`4e77e520 00000067`4e77e7d0 00007ffe`00000004 : Frontend+0xd281b
00000067`4e77e470 00007ffe`c2e02e06     : 0000019f`237638e0 00000067`4e77e798 00000067`4e77e4a0 00000067`4e77e7d0 : Frontend+0xd28d7
00000067`4e77e760 00007ffe`1c88a149     : 00000000`0000000f 00007ffe`ee0e464d 00000000`00000001 00000067`4e77e889 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x66
00000067`4e77e810 00007ffe`f229ef75     : 00000000`001f0ebe 00000000`00000001 00000000`00000000 00000000`001f0ebe : dvaui!dvaui::ui::OS_Window::StaticOSWindowWndProc+0x99
00000067`4e77e8f0 00007ffe`f229e8dc     : 00000000`00000388 00007ffe`1c88a0b0 00000000`80000000 00007ffe`f2319cd8 : USER32!UserCallWinProcCheckWow+0x515
00000067`4e77ea80 00007ffe`f22b1223     : 00000000`001f0ebe 00000067`4e9a9800 00000000`00000000 00000000`00000001 : USER32!DispatchClientMessage+0x9c
00000067`4e77eae0 00007ffe`f30d0e64     : 00007ffe`00000002 00000000`00000000 00000000`00000048 00000067`00000001 : USER32!_fnDWORD+0x33
00000067`4e77eb40 00007ffe`f0c11704     : 00007ffe`f229e7c6 00000000`0000001b 00007ffe`1c88a0b0 00000067`4e9a9800 : ntdll!KiUserCallbackDispatcherContinue
00000067`4e77ebc8 00007ffe`f229e7c6     : 00000000`0000001b 00007ffe`1c88a0b0 00000067`4e9a9800 00000000`00000000 : win32u!NtUserDispatchMessage+0x14
00000067`4e77ebd0 00007ffe`23acf1a2     : 00007ffe`1c88a0b0 00007ffe`23f0da48 00000067`4e77ec00 00000000`00000000 : USER32!DispatchMessageWorker+0x5c6
00000067`4e77ec50 00007ffe`239d7e51     : 0000019f`2398b900 0000019f`2398b900 00000000`00000000 0000019f`56b4e110 : Frontend+0x1bf1a2
00000067`4e77ee80 00007ffe`23acfe17     : 0000019f`5dbad720 00000067`4e77f650 0000019f`5dbad720 00000000`ffffffff : Frontend+0xc7e51
00000067`4e77f0c0 00007ffe`23ad0872     : 00000000`00000140 00000000`00000000 00000000`00000000 00000000`ffffffff : Frontend+0x1bfe17
00000067`4e77f450 00007ffe`23ad0a3b     : 00000067`4e77f5a0 00000000`00000000 0000019f`5bdb68d0 0000019f`5bdb68d0 : Frontend+0x1c0872
00000067`4e77f4d0 00007ff6`44451e6b     : 00000000`0000003f 00000000`0000007a 00007ff6`44451670 00000000`00000074 : Frontend!FE::Run+0x14b
00000067`4e77f550 00007ff6`444530d2     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x1e6b
00000067`4e77f8d0 00007ffe`f2b77344     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x30d2
00000067`4e77f910 00007ffe`f30826b1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
00000067`4e77f940 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  dvaui!dvaui::drawbot::operator==+6

MODULE_NAME: dvaui

IMAGE_NAME:  dvaui.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_dvaui.dll!dvaui::drawbot::operator==

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  24.2.1.2

FAILURE_ID_HASH:  {97ef0dec-a574-6cc4-cab6-a69dc274a078}

Followup:     MachineOwner
---------

0:000> lmvm dvauiBrowse full module liststart             end                 module name
00007ffe`1c290000 00007ffe`1e2c4000   dvaui    C (export symbols)       dvaui.dll
    Loaded symbol image file: dvaui.dll
    Mapped memory image file: C:\Program Files\Adobe\Adobe Premiere Pro 2024\dvaui.dll
    Image path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\dvaui.dll
    Image name: dvaui.dll
    Browse all global symbols  functions  data    Timestamp:        Fri Feb  9 05:03:09 2024 (65C5A3FD)
    CheckSum:         00000000
    ImageSize:        02034000
    File version:     24.2.1.2
    Product version:  24.2.1.2
    File flags:       0 (Mask 0)
    File OS:          0 Unknown Base
    File type:        0.0 Unknown
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Adobe
        ProductName:      Adobe DVA 2024
        InternalName:     dvaui
        OriginalFilename: dvaui.dll
        ProductVersion:   24.2.1
        FileVersion:      24.2.1.2
        FileDescription:  Adobe DVA 2024
        LegalCopyright:   Copyright 1991-2024 Adobe. All rights reserved.

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New Here ,
Apr 23, 2024 Apr 23, 2024

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I'm also having this problem.
But I think I found a temporary solution.

I clicked on the BIN settings tab and disabled "PREVIEW AREA". It has since stopped crashing.

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