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Premiere crashes then claims I don't have the current version (I do)

New Here ,
May 13, 2024 May 13, 2024

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My app keeps crashing when I try to export a video. When I run the diagnostics, it claims I need to install version 24.3. That's the version I'm running.

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Community Expert ,
May 13, 2024 May 13, 2024

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Open Premiere, then go to Help/About Premiere Pro. Make a screenshot and post here on the forum.

Please post comp specs,


Also screenshots of MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo

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