Premiere crashes when dragging clip from Source window

Participant ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

When I double click a clip in my bin and open it in the Source window, Premiere crashes when I try to drag the clip to the Timeline.  I AM able to use the Insert buttun to get it to the Timeline.  If I double click the clip in the Timeline or match frame, I don't have a problem dragging it to the Timeline.  There are three computers all with the same setup (Premiere 2002.4 and latest Mac OS Catalina) and only one is having this problem.  I'm sure I'm just overlooking a simple setting but this is getting very frustrating. 

TOPICS
Crash , Editing , Error or problem , Performance

Views

56

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Hi Jon,

Sorry. Which camera generated this problematic video clip? Do other video clips from different sources work OK? Let me know.

 

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

Everything I'm using was shot with the Sony FX9 but I don't think that's the issue.  We have three computers using the same media on shared storage and the other two computers aren't experiencing this problem.  

 

When I try to drag a clip to a timeline that's been opened in the Source window from a bin, the cursor gets a little circle/slash and I get the beachball of doom.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

I should also say that this happens so matter what clip is used.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

Copy link to clipboard

Copied

LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines