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Premiere crashes when exporting an After Effects composition

Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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Has anyone had a problem with Premiere crashing when creating an After Effects composition? What happens is after I send a clip over to AE I then get the spinning ball in Premiere. Both programs are up to date and I cleared my cache and preferences, so it's not that. Thanks!
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Crash, Error or problem, Freeze or hang, Performance

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Adobe Employee ,
Jun 29, 2021 Jun 29, 2021

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Hi there!

Sorry for the crash. We can get this checked. Can you provide the following information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • Are you getting any error codes or messages?

 

Let us know.

Thanks,

Kartika

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Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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Thanks Kartika,

OS: 11.4

CPU: 3.5 GHz 6-Core Intel Xeon E5

Ram: 16 GB 1866 MHz DDR3

GPU: AMD FirePro D500 3 GB

 

I've tried making a test project and still get the same result. No error message. Thanks,

Jake

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Is your operating system up to date?

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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Yup, as up to date as it gets.

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi jakeprice,

 

Did you reset the preference of both After Effects and Premiere Pro? If that doesn't help, try disabling your firewall and antivirus.

Let us know if it brings any change.

 

Thanks,

Nishu

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