• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Crashes when importing VR video file

New Here ,
Feb 16, 2023 Feb 16, 2023

Copy link to clipboard

Copied

I used to be able to import the VR file from my Canon R5 using the dual fish eye lens. Now, everytime I do this, it crashes. I updated to the most recent Premiere, I have the correct Canon software installed and I have subscribed to the service needed. The file is only 20 seconds long. Any ideas?

TOPICS
Crash , Editing , Import

Views

381

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

LATEST

Hey Donna,

Sorry to hear about this. By the most recent version, do you mean Premiere Pro 23.2? Do you see any error codes or messages when Premiere crashes? Let us know if it will be possible for you to share a sample source file for us to test. We're here to help.

 

Thanks,

Ishan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines