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Premiere crashes when trying to use any top buttons (File, Preferences, Etc)

New Here ,
Jan 02, 2023 Jan 02, 2023

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I'm unable to use Premiere because whenever I press File > or any of the top buttons, it immediately freezes. Even in the main menu without a project open, I can't access the preferences to try this because as soon as I click device control, it freezes. I've tried to update, uninstall, reinstall, install on a different drive, start while holding ALT.. but it still persists. I was able to use Premiere fine a few weeks ago until this. My graphics drivers are up to date (RTX 2070) & my specs are fine for Premiere (Ryzen 9 3900X, 32GB Ram). How can I fix this 

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correct answers 1 Correct answer

Community Expert , Jan 02, 2023 Jan 02, 2023

Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver).

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver).

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New Here ,
Jan 02, 2023 Jan 02, 2023

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That seemed to have worked, thank you!

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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You're welcome. icon_smile.gif

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