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Premiere crashing during first loading "Sorry, an error occurred"

New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello everyone,

 

hope to get some help with Premiere v15.2.

Since last week I can't open Premiere, it crashes immediately during the first loading window.
When the loading comes to "Insta360Importer.prm" appears the message "Sorry, an error occured".

Loading bug.jpg

Error message.jpg

 

I tried to uninstall (leaving my preferences on the PC), but it still doesn't work, should I delete all my preferences?

 

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Crash, Error or problem

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2021 Jun 18, 2021
Hi Gabriel! Sorry about this. We have an article that shows some helpful suggestions. Check here: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1 Let us know if that helps. Thanks, Kartika

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Hi Gabriel!

Sorry about this. We have an article that shows some helpful suggestions. Check here: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

 

Let us know if that helps.

Thanks,

Kartika

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Thank you so much Kartika, it worked just moving the plugin importer\exporter to another folder!

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