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hope to get some help with Premiere v15.2.
Since last week I can't open Premiere, it crashes immediately during the first loading window.When the loading comes to "Insta360Importer.prm" appears the message "Sorry, an error occured".
I tried to uninstall (leaving my preferences on the PC), but it still doesn't work, should I delete all my preferences?
Sorry about this. We have an article that shows some helpful suggestions. Check here: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...
Let us know if that helps.
Thank you so much Kartika, it worked just moving the plugin importer\exporter to another folder!