Premiere crashing during first loading "Sorry, an error occurred"

[Gabriel_7_]

Hello everyone,

hope to get some help with Premiere v15.2.

Since last week I can't open Premiere, it crashes immediately during the first loading window.
When the loading comes to "Insta360Importer.prm" appears the message "Sorry, an error occured".

I tried to uninstall (leaving my preferences on the PC), but it still doesn't work, should I delete all my preferences?

[Kartika Rawat · Accepted solution]

Hi Gabriel!

Sorry about this. We have an article that shows some helpful suggestions. Check here: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

Let us know if that helps.

Thanks,

Kartika

[Gabriel_7_]

Thank you so much Kartika, it worked just moving the plugin importer\exporter to another folder!