Premiere doesn't read audio on portion of clip

[Piecloud]

Hey!

So I am in the middle of delivery of a project, and all of a sudden premiere is not playing back audio on portion of one clip in my timeline. Since I worked on it yesterday, nothing has changed, I closed the project and opened again to find half the clips in my timeline not playing audio. The waveform is there, the audio mixer is not the issue, no clips or audio trakcs are muted. Original audio is there, VLC plays it fine. WTF premiere???

[Kevin-Monahan]

Hi Piecloud,

Sorry for the weird behavior. If you have a sample clip to share, I'd be happy to look at it. Whenever I experience strange behavior like that, I delete the media cache and let it rebuild. If it still isn't working, you can try resetting preferences.

Thanks,
Kevin

[Piecloud]

Unfortunately the problem persists, and this doesn't help much. Helps somehow, but it keeps coming back. 

[Piecloud]

Actually it made it worse and now premiere doesn't read the clip's audio at all

[MarekMularczyk]

If you load the same clip into Source panel, does it play audio?

[Piecloud]

No, it plays only part of the audio, but this problem persists in a way that it always manifests after I quit and restart the project. Once I have edited the clip and come back to it the next day, I can't hear the audio of the bits that I edited. 

[Richard van den Boogaard]

Please try setting Input to None in Audio Hardware settings.

Hope this helps.

[Piecloud]

It doesn't help. Not sure how it would help, since the issue is with a piece of footage, not audio recorded directly into premiere. 

[Piecloud · Accepted solution]

OK, so the only working solution is to recode the source file in Media Encoder and relink that. Although a simple fix, it's really quite stupid that Premiere does that. It's one of those issues that can disturb the workflow a lot. Especially in my case where I am delivering files for a TV news programmes and deadlines can't be missed. 

[MarekMularczyk]

That is really weird...

Have you had this problem for long? is it just the 2022 version?

[Piecloud]

Past couple of months, and the updated or deleting the settings didn't help.

This is really stupid, now the problem persists where adobe just randomly replaces the audio for some clips. I am having massive problems with a client now too becasue of this. God forbid I don't listen through the entire timeline before export, otherwise me of the client might find more surprises like this. Guess I have to move over to DaVinci from there onwards. 

[Kevin-Monahan]

Sorry, you're still having trouble, Piecloud. Do you have a source file available that I can pass along to the engineers? If not, can you run the file through Media Info (freeware) in tree view? 

Thanks,
Kevin

[Piecloud]

So.... two years later down the road I have the following painful conclusion to report: Adobe is just not what is used to be and switching to a free software, however uncomfortable at first, is ultimately the way to go.

In 10 years of editing professionally, no matter the hardware or source footage origin, I have never encountered such issues as this one in Final Cut (it being complete garbage to begin with), Avid (super stable, but slow and expensive), Davinci (no issues whatsoever) or even Blender. 
I've been a happy Premiere user since 2014, back then and till this incident in 2022, I've been advocating for Adobe's superior persormance and features. I was responsible for a company-wide transition to Adobe from Final Cut in 2016. Since then I've gained experience with two free sofware packages which are just as good as premiere in terms of features, but you don't get to lose clients as consequence to inferior software design.

[Kevin-Monahan]

Sorry to hear that @Piecloud. I have not heard back from you for awhile. I was hoping to help you troubleshoot, but sorry for the negative experience. If you ever need assistance again, we'll be here for you. Take care!

Thanks,
Kevin