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Premiere freezes/crashes when saving

Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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For the past few months Premiere freezes whenenver I try and save it. No amount of waiting resolves it nor the other things below. The only thing I notice is, I can save it for a 5-10 second window when the file first opens up and I use CTR-S. Then after that, it will freeze.

 

It is making Premiere unusable, which is not what I'm paying hundreds of dollars a year for 😞

 

  • Tried using older version (v22.6.2) instead
  • Tried clearning media cache
  • Tried importing old project file into new v23.0 Project
  • Tried using a brand new v23.0 project with nothing inside of it

 

I can use the program for a long as I wanted editing with no issue. It only freezes/crashes when I hit save.

If I close the save dialogue box, it will being unresponsive when I click on the main program window.

 

Any advice or solutions are welcome. Screenshot of the save window progress freezing below.

2022-11-29_19-07-05.jpg

 

  • v23.0
  • Windows 10
  • Initiate the save function
  • Expect save, but it freezes when doing so
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Crash , Error or problem

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correct answers 1 Pinned Reply

Adobe Employee , Mar 19, 2024 Mar 19, 2024

Hello @murphdjs d,

Thanks for the message. I'm cleaning up some of these older bugs. Are you still having this issue? I hope not. I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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choose a local drive not Google Drive.

Google drive is good for backup not for editing.

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Ok, but that's not causing the issue. It is a local sync and also with the sync turned off this still persists

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hello @murphdjs d,

Thanks for the message. I'm cleaning up some of these older bugs. Are you still having this issue? I hope not. I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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New Here ,
Apr 28, 2024 Apr 28, 2024

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I am having this problem as well.  Try to save a copy and it freezes.

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