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Premiere freezes during autosave

Explorer ,
Jul 02, 2019 Jul 02, 2019

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Hey group, I have an incredibly frustrating issue that's been occurring on some of my projects.

I have autosaves set for every 5 minutes. If the autosave window pops up while I'm mid-task, like pressing the space bar to play back, clicking to make a cut, or doing any sort of navigation, Premiere will instantly lock up. I'm on a Mac, so I get the spinning wheel, the autosave never completes, and Premiere hangs indefinitely.

I'm regularly editing in a crunch with a need to move quickly, and I find that this happens incredibly often -- currently occurring once or twice an hour while working, and as the project size increases, this gets worse. The only solution is a force quit, praying that the previous autosave was recent (I find that the autosaves are often not truly saving every 5 minutes) or that I manually saved not long ago. Between this current project and other projects, I've lost hours of work.

Why not just turn off autosaves and save manually, you ask? I've also experienced such freezes when I'm saving manually. For some reason, I find that deselecting all assets on my timeline seems to lessen the likelihood of a crash during manual saves. But who knows, this could also be superstition.

Context:

  • I'm working on a project that's referencing about 250 GB of content.
  • My machine is an iMac Pro, running Mojave, with 32 GB 2666 MhZ DDR4 ram.
  • I'm using proxies. And my playback is at 1/2 quality.
  • I'm referencing about 20 simple AE comps through dynamic link.
  • I have some audio effects applied to clean up interview audio, including compressors and Izotope tools. Problems began not long after beginning to apply, but I'm not sure if it's related.
  • I have also done some color correction to the assets using Lumetri.
  • The sequences I'm playing back are no longer than 4 minutes.
  • I've reset permissions on all Adobe folders, and applied those changes to all enclosed items.
  • I've tried migrating to a fresh project.

Perhaps unrelated?

  • I've also had an issue with crashing during timeline playback, unprompted by anything. The timeline audio will continue to play, and if I have loop playback enabled, it will loop indefinitely, spinning wheel spinning away, and Premiere will not unlock without a forced quit.
  • Projects that show these symptoms also tend to take a long time to open. Once I click a project to open it, the loading project status window will pause when the status bar is at about 75%, and take 5+ minutes to open from there for this particular project. On a previous project, where I was referencing a substantial amount of content (2+ TB), this stage would take 20 minutes.

In conclusion, I'm on my 20th version of this particular project. Each copy has been created because of a crash where I've lost work, and each one gets me closer to flipping my desk and tossing my machine out the window. If anyone has ideas, I'm all ears.

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2019 Jul 19, 2019

Hi JarrettB,

Sorry for your autosave woes. I have heard of this complaint before. I think adding your upvote might be the best way forward: Let me edit during auto save – Adobe video & audio apps

In the mean time, you could Auto Save less frequently and perform a Save As every few hours or so—building up your own "archive". I prefer making additional backups, actually. Auto Saves are great, but they have let me down before on many different NLEs.

As far as your project problems go, I think you hav

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Exact same thing is happening to me 😞 

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers.
https://adobe-video.uservoice.com/forums/911233-premiere-pro

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Community Beginner ,
May 04, 2022 May 04, 2022

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Still happening in 2022.  Adobe is just so incredibly frustrating at times.  Premiere is the most buggy mess you could possibly imagine.  Doesn't matter the computer, the version of software, mac or pc it just isn't good.  

 

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Explorer ,
Dec 01, 2022 Dec 01, 2022

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I have this exact same issue. Especially if autosave pops up if I'm pressing the space bar or something, then I know I'm screwed and I lost the last 5-10 minutes of work. Again. 

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