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Premiere Freezing Pinwheel with new update

New Here ,
May 15, 2024 May 15, 2024

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My Premiere is freezing every few seconds with the pinwheel after the new update. I tried renewing my preferences, uninstalling and reinstalling, clearing cache, copying timelines into a new project, all with no solution. 

 

Now I've opened Premiere and before even opening a project, it's freezing up. 

 

Anyone have any solutions for this?

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Crash , Performance

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Community Expert ,
May 15, 2024 May 15, 2024

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Hello, 

 

It sounds like you've tried a lot of troubleshooting steps already, so it's frustrating that the issue persists. Since the problem seems to be affecting Premiere even before opening a project, it might be worth trying to reinstall the software using the Creative Cloud Cleaner tool.

This tool performs a more thorough uninstallation than the standard method, which could help in cases where there are lingering files or corrupted installations causing issues. You can download the Creative Cloud Cleaner tool from Adobe's website here. After using the tool to clean up any remnants of Premiere, try reinstalling the software through Creative Cloud and see if that resolves the freezing problem.

T.S

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Community Expert ,
May 15, 2024 May 15, 2024

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quote

Anyone have any solutions for this?


By @Natalie34197500t03y

 

Any .MXF files in the project?

 

If yes, downgrade to 24.3 since MXF+24.4=Problems.

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