Premiere hangs and crashes when linking Sony XAVC-HS 422 10 Bit UHD on new Macbook M2 Max

[Guest]

I just bought a new Macbook Pro M2 Max 32 GB a few weeks ago and edited my Sony-Footage from my FX3 flawlessly in XAVC-HS 422 10 Bit UHD (H265) - without using Proxies or optimized media. Now I need to switch to premiere to work together with other colleagues. But I cannot even link to a single file. Its a fresh Install, I have even reset all my settings. Media and Cache folders are set correctly and the footage is located on the (very fast) internal SSD. Now when I create a new project and on creation select my 40 video files in the media browser to link them, premiere instantly crashes. I can create a project without media but then dragging the footage to the media folder from finder, right click and select import or selecting footage in the media folder to link footage (NOT INGEST) leads to the window saing "Import files". There is never any progress in the bar so I canceled after about 20 minutes for a single video clip of a few seconds length. I managed to link to ONE file after waiting for ages.. but it will be impossible to import 40. IWhats going on? Is there any workaround?

[Guest]

Processor is used by about 10 percent and about 10 GB of my 32 GB Ram used in total. It must be a bug, not a performance issue. Any help?

[Guest]

Usually I use FCPx, which works absolutely flawless, I can insert my SD card and start editing from the card while the footage is copied to my internal SSD. No performance issues or crashes at all. Are those crashes to be expected from Premiere? Then I would not switch as there can arise massive problems when editing a whole documentary.

[Guest]

I tried to contact adobe chat support, but as soon as I describe the issue the chat supports is ended. Is there any reason for that? Not a good start with premiere..

[Peru Bob]

I tried to contact adobe chat support, but as soon as I describe the issue the chat supports is ended.

By @Deleted User

When you go to chat support, enter Agent in the chat box.  When connected to an agent, ask to be connected to the Video Queue.

[Guest]

There have been technichal issues with chat support. Later it worked. Unfortunately still no solution.

[Guest]

Premiere 24.0.3 (Build 2) MacOS Sonoma 14.1.2 M2 Max Processor/Graphics 32 GB

[Ann Bens]

Copy entire card to hdd then ingest into Premiere.

See how that goes.

[Guest]

Thanks for your help, as I said, all my footage is already on the internal SSD.

[Carlos Ziade]

known crash issues:

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

[Guest]

Thanks. nothing there.

[Guest]

Thats strange. I tried to import some old XAVC-S footage from my old a7III - same issue, although this is HD 8 bit 420 50mbit and a VERY common codec. Those video files play back just fine in VLC and Final Cut - I checked again. Then I imported some random compressed video files in mp4 - like youtube compression and they imported fine.

[Guest · Accepted solution]

Finally after hours, we found the issue! Deleted all plugins and now it works again. I am quite sure the cause has been the Sony Catalyst plugin. It should read out the gyro-metadata to stabilize all sony codec clips in premiere , but the licence ran out. I guess this caused premiere not to import clips at all anymore.