Premiere Has Lost Its Mind

[ashtonchilds]

Specs: Brand New System less than a month old.

Motherboard: MSI MPG Z390 Gaming Edge AC
GPU: EVGA GeForce RTX™ 2070 XC 
CPU: Intel Core i5-9600K 6-Core 3.7 GHz
RAM: G. Skill Trident Z Royal RGB 16GB 3600MHz (2x8 GB)
Power: EVGA SuperNOVA 750W G3 Gold
Storage: Intel 660p SSD 2.0 TB
Cooling: NZXT Kraken X52

During playback of media while editing as well as after rendering, the video stutters all over the place. I have tried using multiple video files in multiple formats and quanitites, I have encoded, I have proxied, I have tried with and without GPU accel,  I have deleted the entire file and started over, I have made sure updates were solid with multiple restarts, I have reinstalled.  All over the course of several days.  The footage is fine viewing directly on windows where it is stored, but when I get it in premiere and get to work it refuses to display correctly.

I give up.  Please tell me this is a bug getting fixed soon or some other solution. Please let me know any additional information needed.

[MyerPj]

It looks like you haven't deleted your cache or trashed your preference, which sometimes helps with odd behavior. Start with the cache, you can delete the folder noted in yellow below, then fire up PP. here's a link for File Explorer: %UserName%\AppData\Roaming\Adobe\Common

[R Neil Haugen]

Also,  is there only one drive? If so, that is probably a large part of this. Premiere normally runs vastly better if the OS/programs, cache/preview files, and media are on separate drives preferably internal SSD or large 7200rpm spinning discs or speed-styke RAID arrays.

Neil

[Mo Moolla]

Hi Ashton

This is really odd especially if you have tried the various options as stated.

The most important aspect seems to have been overlooked:

What are the codecs and resolutions of your footage?

Can you send us a scrrenshot of the different media types tou are importing?

Besides the media being corrupt I cannot seem to find a reasonable explanation for this sort of behaviour.

That being said an i5 is about sufficient but not as strong as an i7. 

Your RAM is sufficient but you could do with a lttle more.

GPU is fine with 8 gigs.

Mo

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo 

[Shivangi_Gupta]

Hi there,

Thanks for reaching out. I'm following up on this discussion. Did you try the suggestions provided by the experts? Did it work for you?

Looking forward for an update.

Thanks,

Shivangi