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Premiere is completely frozen

New Here ,
Sep 25, 2022 Sep 25, 2022

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What's going on with my Premiere? I open any project and its immediately frozen. Audio plays, but the video doesn't. I turned off my computer, I cleared space on my drive, updated Premiere to latest version. I use windows 10. It was a pretty sudden problem as I was working on a project when this started happening. Any help would be appreciated

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Freeze or hang , Performance

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Hey,

 

Welcome to the community, and sorry for the issue. Which version of Premiere Pro are you currently using? Is it 22.6.2? Have you tried resetting your preferences and clearing your Media Cache? Do you see any error codes or messages?

 

Thanks,

Ishan

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