Premiere is crashing start up with new machine

[springfield_9978]

I have a new Talino machine and Premierw is now crashing on startup. I have attached the debug report. help!

[springfield_9978]

Bug Report

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*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
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*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 499

    Key  : Analysis.Elapsed.mSec
    Value: 618

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 46

    Key  : Analysis.Init.Elapsed.mSec
    Value: 25155

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 122

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_CODE_c0000005_BMDCOD_4.DLL!Unknown

    Key  : Failure.Hash
    Value: {fa7839d6-13db-ca79-decf-c03b21e312f5}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 30

    Key  : WER.Process.Version
    Value: 24.5.0.57


FILE_IN_CAB:  e93823d9-f916-4842-97ad-bb9f548e1497.dmp

NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)rax=0000026d16476d20 rbx=0000000000000000 rcx=0000026d1155bb70
rdx=0000026d16476d20 rsi=0000000000000000 rdi=0000000000000000
rip=0000026d16476d20 rsp=00000085bfc8fe28 rbp=0000000000000000
 r8=0000026d1155bb70  r9=0000000000000000 r10=00007ffbed0ae2e0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010246
BMDCOD_4!DriverProc+0x1340:
0000026d`16476d20 4053            push    rbx
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 0000026d16476d20 (BMDCOD_4!DriverProc+0x0000000000001340)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000026d16476d20
Attempt to execute non-executable address 0000026d16476d20

PROCESS_NAME:  Adobe Premiere Pro.exe

EXECUTE_ADDRESS: 26d16476d20

FAILED_INSTRUCTION_ADDRESS: 
BMDCOD_4!DriverProc+1340
0000026d`16476d20 4053            push    rbx

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  0000026d16476d20

STACK_TEXT:  
00000085`bfc8fe28 00007ffb`ed02257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BMDCOD_4!DriverProc+0x1340
00000085`bfc8fe30 00007ffb`ee32af28     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x1d
00000085`bfc8fe60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME:  BMDCOD_4+1340

MODULE_NAME: BMDCOD_4

IMAGE_NAME:  BMDCOD~4.DLL

STACK_COMMAND:  ~245s; .ecxr ; kb

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_CODE_c0000005_BMDCOD_4.DLL!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.8.3.0

FAILURE_ID_HASH:  {fa7839d6-13db-ca79-decf-c03b21e312f5}

Followup:     MachineOwner
---------

[Bruce Bullis]

"BMDCO_" == BlackMagic drivers. Do you have BlackMagic video hardware installed? I'd recommend uninstalling the driver, for testing purposes.

[springfield_9978]

That seemed to work. So is there an issue with BlackMagic? It is something I use every so often. 

[Bruce Bullis]

We can't say for sure that there's a problem with your BlackMagic configuration; we only know, from experience, that "BMDCO_" is one of their files. 🙂 

If you're using a BMD device, we recommend installing their latest drivers.

[springfield_9978]

Great! Thanks so much for your help. We seem to be up and running! I will see how the updated BM drivers behave.