Premiere is crashing when trying to go to Preferences window

[Kes Akalaonu]

I'm in the process of moving my Creative Cloud apps over to a new computer and they installed fine. But I seem to be having a problem with Premiere when going to the preference window. I've tried all the troubleshooting tips I know from uninstalling to reinstalling, clearing app preferences and more. For whatever reason I can't seem to get to the bottom of this.

[Kevin-Monahan]

Hello @Kes Akalaonu,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? Let the team know.

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin