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Premiere Keeps Crashing when Trying to View MXF Files in Media Browser

New Here ,
Mar 30, 2023 Mar 30, 2023

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I'm wondering if anyone has had this problem: I had a hard drive crash. Went and got vendor to retreive data and place data on another hard drive. Unfortunately, data was all scrambled. One folder contained MXF files.

 

When I try to use Premiere's Media Browser to preview the files, it begins processing but after a few moments Premiere crashes. Any help with this matter is appreciated.

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correct answers 1 Pinned Reply

Adobe Employee , May 17, 2024 May 17, 2024

Hello @Robert29163810upyr,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hello @Robert29163810upyr,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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