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Premiere no reproduce los vídeos correctamente

New Here ,
Aug 15, 2021 Aug 15, 2021

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Buenos días,

 

Desde hace unos días noté que Premiere comenzaba a reproducir los vídeos a saltos. Tenía instalado High Sierra y la versión 14 de Premiere (2020).

 

Viendo que el problema no remitía, he actualizado a Big Sur para poder actualizar Premiere a la versión 15 (2021). Finalizada la instalación y actualización del software, he comprobado con horror que, no solo sigue sin reproducir correctamente los vídeos, sino que algunos archivos mxf no los reconoce o incluso se cuelga al intentar importarlos.

 

He probado a abrir esos mismos archivos con VLC y les ocurre lo mismo, se reproducen a saltos. He llegado a pensar por este motivo que igual no es un problema exclusivo de Premiere, sino que es un problema general del Mac.

 

¿Alguien tiene alguna sugerencia de a qué se puede deber?

 

Muchas gracias.

 

Pablo

 

 

TOPICS
Error or problem, Import, Performance

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?


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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi there!

Sorry about that. Could you share a sample file with us to test?

 

Let us know.

Thanks.

Kartika

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi, 

After two days searching for information and receiving support from Adobe and Apple, I think that the problem is probably some incompatibility between Big Sur, Premiere Pro 2021 v15 and the graphic card of my computer: 

AMD Radeon R9 M370X (my computer is a MacBookPro from 2015 with processor 2,8 GHz Intel Core i7).

 

So, I wonder if anyone with a processor M1 and a Graphic more actual is having problems between Big Sur and Premiere Pro, especially lagged playback and incompatibility with some video files. Just to know if that is a common problem or just in old computers.

 

Thank you for your help.

 

 

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