Premiere only imports audio hevc clip

[wshinn1]

So I've seen several previous threads about this with no answer's, I am editing on windows 10. I have footage that was shot in HEVC 10-bit 4:2:0 at 4k 60P in .mov. When I import the clips into premiere, the only thing that appears is the audio file. It's as if premiere just converts the clips to a wave file.

Don't bother mentioning media cache. I've deleted it, moved it to another directory. I've also renamed the clips and moved them. Nothing has worked. I am editing on the latest version of premiere and windows 10 is also up to date.

Useful answers would be appreciated.

[title edited by mod for better search]

[Christian.Z]

When renaming, try changing the extension from .mov to .mp4

If that works, let me know so I can suggest a few fixes so that you can import your files correctly without renaming

[wshinn1]

renaming no longer works. The only way to get it to work is to convert it to prores which is a pain in the ass because I have a lot of footage.

[Christian.Z]

Is quicktime installed/updated on your PC?

[wshinn1]

Yes, everything is up to date. Drivers, adobe stuff and etc.

[Christian.Z]

Allright, try this.

1- Close Premiere and all adobe apps
2- Delete folder c:\user\public\documents\adobeinstalledcodecs\1.0

3- Launch Premiere, create a new project and import HEVC file.

4- A message should appear saying that HEVC codes will be installed, click ok.

This will reinstall/update your HEVC codec.

Let me know if it works.

[wshinn1]

I tried this. Still getting the same problem.

[wshinn1 · Accepted solution]

I'm just converting everything to prores.

[Ann Bens]

H.265 is difficult to edit, might have ended up converting anyway or proxies.

You could upload a short clip for us to test.

[Matt28838651fjf9]

After spending hours and hours trying to get HEVC Go Pro clips to import video and not just audio (a year ago it worked fine), I found an easy solution: swith to Davinci Resolve.