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Premiere Playback Freezes

Guest
Mar 21, 2017 Mar 21, 2017

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Hello All,

The last few days I have been experiencing a problem with Premiere Pro CC on my work Mac. When I playback my timeline or a clip, it will play for a few seconds, often jittery, before the audio cuts out and then playback freezes completely. The software itself is not freezing, just the playback. I really need a quick solution, so any and all help is very much appreciated.

I am running MacOS Sierra on a late 2013 Mac Pro with 37. Ghz Quad-Core Intel Xeon E5 processor, with 32gb of ram, and an AMD FirePro D300 2048 MB graphics card.

If there is any more information I can provide, please let me know. Thanks in advance for your time and assistance.

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correct answers 1 Correct answer

Deleted User
Mar 24, 2017 Mar 24, 2017

Update: It was a network issue at work. Fixed now. Thanks for your assistance.

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Community Expert ,
Mar 21, 2017 Mar 21, 2017

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Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

Also, what effects are you using with the video?

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Guest
Mar 21, 2017 Mar 21, 2017

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Thanks for the reply John, I really appreciate it. Here's a screenshot with my Sequence Settings.

Screen Shot 2017-03-21 at 3.46.26 PM.png

So far I have not put any effects or transitions into the video, just .mov and .aep files. And it should be noted that it is not unique to this specific video. Videos I have edited before, with no problem, are now all freezing in playback. I've opened files onto another computer and they worked fine.

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Guest
Mar 22, 2017 Mar 22, 2017

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Update: I've also noticed that this issue is occuring in Quicktime when I try to play .mov files. MP4 files seem to run okay in Quicktime and Premiere.

Any ideas?

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Guest
Mar 24, 2017 Mar 24, 2017

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Update: It was a network issue at work. Fixed now. Thanks for your assistance.

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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LATEST

It's a MIRACLE!!!!  Found the solution to my playback freezing randomly for no apparent reason. It would play for a few seconds and then stop. Or, it would play for almost a minute and stop. No apparent reason. So, I switched my Logitech camera USB from a black input to a blue input and the entire problem went away. Might want to try it.

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