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Premiere Pro 15.4 completely unresponsive

New Here ,
Jul 21, 2021 Jul 21, 2021

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Hi, I have just upgraded to Pr 15.4 for the exciting new captions update.

 

However, on opening a new project, premiere pro become completely unresponsive. I added a tiny mp3 track, about 0.5mb, and that was enough to completely stall it. I have 16GB of ram, 13 of which are allocated to Pr, and my HD has 250+ GB space. 

I've restarted, and my windows OS is up to date.

 

any ideas?

 

Title edited by Mod.

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi there!

Sorry to hear that. Does it happen with a specific project? Could you try deleting cache files and see if that helps? 

 

Let us know how it goes.

Thanks.

Kartika

 

 

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New Here ,
Jul 23, 2021 Jul 23, 2021

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Hi Kartika, 

 

Happens with every project, even new projects with no media. 

I've cleared the media cache, and clicking any of the menus at the top causes the program to become unresponsive as in picture attached. I'm just trying to edit some basic audio with the blade tool but even that has become impossible.

 

Any ideas on what I can do?

Screenshot 2021-07-23 165457.jpg

Thanks,

Cormac 

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Adobe Employee ,
Jul 26, 2021 Jul 26, 2021

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Hi Cormac,

 

Could you share your system specifications (CPU, GPU, RAM, OS)? Do you use any third-party plug-ins? Also, have you tried resetting the preference of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Hi Nishu,

 

Thanks for your response.

 

Intel(R) Core(TM) i7-7920HQ CPU @ 3.10GHz 3.10 GHz

GPU:

cormack75468055_0-1627401280284.png

RAM: 16GB

OS: Windows 10 Enterprise 19043.1110

 

I don't use any 3rd Party plug-ins and I have reset the preferences as suggested but it is still sluggish. Once I go to open a menu, the programme freezes and my whole computer hangs or gets very slow.

 

Any suggestions for this?

 

Kind regards,

Cormac

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