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Premiere Pro 15.4 wont start up

New Here ,
Jul 20, 2021 Jul 20, 2021

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My premiere pro is unable to launch. If I click to start, I get the loading circle by the mouse then it disappears and nothing happens. If I try to force it to start the computer crashes and reboots. I tried uninstall and reinstall and that did nothing. my PC is and i9-9900k with 64gb ram and 2080Ti so I don't believe its the hardware. 

 

Thank you to anyone who has a solution of this issue.

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi there!

Sorry to hear that. Could you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

 

Let us know if that helps.

Thanks,

Kartika

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