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Premiere Pro 2015 will no longer open after recent update

New Here ,
Dec 01, 2015 Dec 01, 2015

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I tried reinstalling the app, and restarting my computer.  No luck.  I get the error message, "The application was unable to start correctly (0xc0000142). Click OK to close the application." when I open the program from the windows start bar.  When I try to launch the app from the creative cloud app (3.41.181) nothing happens.

I am on a Windows 10 desktop computer 64 bit OS

8 Gb of ram

ATI Radeon HD 5850 graphics card with lastest drivers (15.11.1) from AMD

AMD Phenom II x4 955 Processor 3.20 GHz

Premier Pro worked just fine yesterday, although I was no longer able to select the accelerate with GPU option when I started a new project.

Other Adobe apps like Lightroom and Audition open just fine.

What should my next course of action be?

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correct answers 1 Correct answer

Adobe Employee , Feb 01, 2016 Feb 01, 2016

Hi Travis A,

AMD Phenom II x4 955 Processor 3.20 GHz

What should my next course of action be?

Update to Premiere Pro CC 2015 (9.2).

Thanks,

Kevin

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Advisor ,
Jan 28, 2016 Jan 28, 2016

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2015.2 update has corrected this issue for me on my Phenom II X6 1100T. 

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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The newest update 9.2.0 fixed this issue with my AMD 4600!

Try it and if it does not work for you, go back to 9.1 and use the following method:

Fix 0xc0000142 error for AMD after Premiere Pro CC 2015.1 Update

Hope this helps!

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Community Beginner ,
Jan 28, 2016 Jan 28, 2016

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обновление помогло, теперь все отлично работает на моем стареньком ноутбуке с амд а8 3500

update work, now everything works fine on my old laptop with AMD A8-3500

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Adobe Employee ,
Feb 01, 2016 Feb 01, 2016

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Hi Travis A,

AMD Phenom II x4 955 Processor 3.20 GHz

What should my next course of action be?

Update to Premiere Pro CC 2015 (9.2).

Thanks,

Kevin

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New Here ,
Feb 03, 2016 Feb 03, 2016

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I have a curious issue now. The update solved the problem with my Phenom II 1090T, but all adobe apps present the same problem with my new cpu (FX 8350)... I have to roll back to my old processor.

Any ideas?.

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Community Beginner ,
Feb 04, 2016 Feb 04, 2016

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I had been relying on an old slow spare PC (non AMD) which I had it installed on as well - After the very latest updates it suddenly announced missing DLLs on failed starting. I uninstalled then reinstalled - came right.

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New Here ,
Feb 07, 2016 Feb 07, 2016

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Premiere Pro 2015.2 will stop working as soon as I launch the program. I've uninstalled/reinstalled the program, I did a clean installation of Windows, I've ran every system diagnostic. Nothing has solved this error. (dvaui.dll, version: 9.2.0.41, time stamp: 0x56a1e1b0)

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Community Beginner ,
Feb 08, 2016 Feb 08, 2016

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not sure as my system runs on the new update?

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