I am using Macbook Pro (15in-2016) with macOS Catalina ver. 10.15.4.
I face a problem when I trying to open premiere pro. I haven't opened Pr lately, and when I open up today, it appears like this.
My Pr version is 14.1.0 (Build 116), I believe it is the newest version.
I have tried to reboot the Macbook and force quit Pr, neither of them worked.
It just keeps spinning. Any way could solve this problem?
problem still exists after reinstall, resetting preferences and downgrade.
Title edited by Mod.
Try uninstalling and reinstalling.
Welcome to the Community and sorry for your issue.
In addition to what Mike has suggested, try signing out and signing in into the Creative Cloud desktop app.
Let us know if it brings any change.
it doesn't work, I have reinstalled it 2 times and the problem still exists.
Try reinstalling Adobe Creative cloud for desktop again
Here is the link:
Once installed uninstall PP and reinstall using the desltop app
If this does not resolve the issue the common reasons for startup failures are either corrupt VST's or plugins
When yu are loading up PP keep a close eye on the splash screen and see which plugin it stops at. Generally that will be the culprit. Delete that plugin or VST and you should load up troble free. Dont use that VST or plugin again
not working either, I contacted a technician earlier today, they couldn't fix it either.
They said they will ask for help from the seniors.
Hi! I'm having the same problem as you and was wondering if they ended up helping you fix the problem?
In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions
Let us know how it goes.
That actually helped!! Thank you so so much!
Hey, Nishu what am I supposed to do if there isn't a folder titled "CEP" in the adobe folder?
Thanks for your help
I'd recommend you do a clean installation of Adobe Creative Cloud desktop app using the Adobe Cleaner tool. Here's the link to the cleaner tool and instructions to use it: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Let us know how it goes.
I literally just bought a new laptop and it isn't loading up. For the money we pay, maybe you guys should fix it? Where do we even rename a file folder? I'm sorry but this is ridiculous.
New MBP? Pr takes *ages* to load after a system or software update.
I've had it take almost 5 minutes after a Pr update via Creative Cloud.
If you haven't tried waiting that long, give it a shot. Maybe go get a cup of coffee or an adult beverage while you wait. 😀
After that first long wait, Pr launches much faster the next time you start it up.
My system: 2019 MacBook Pro running Catalina 10.15.7
What should I rename the extension folder?
what do i rename it to
You can rename it to anything. For example, extensionsold.
Let us know it helps.
update or downdate driver graphic card
Hmmm... I solved in another way. I just opened PP using project file and in that way everything was fine, then just deleted old project and imported new files.