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Premiere Pro 2020 stuck at loading when starting up on macOS

New Here ,
Apr 14, 2020 Apr 14, 2020

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I am using Macbook Pro (15in-2016) with macOS Catalina ver. 10.15.4.

I face a problem when I trying to open premiere pro. I haven't opened Pr lately, and when I open up today, it appears like this.

Screen Shot 2020-04-14 at 23.42.04.png

 My Pr version is 14.1.0 (Build 116), I believe it is the newest version.

I have tried to reboot the Macbook and force quit Pr, neither of them worked. 

It just keeps spinning. Any way could solve this problem? 

 

*******update*******

problem still exists after reinstall, resetting preferences and downgrade.

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Crash, Freeze or hang

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correct answers 1 Correct answer

Adobe Employee , May 19, 2020 May 19, 2020
In the meantime, you can try renaming the extensions folder? Location of the extensions folder: Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions Mac: /Library/Application Support/Adobe/CEP/extensions Let us know how it goes. Thanks, Nishu

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Try uninstalling and reinstalling.

 

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Adobe Employee ,
Apr 15, 2020 Apr 15, 2020

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Hi Lucas,

 

Welcome to the Community and sorry for your issue.

In addition to what Mike has suggested, try signing out and signing in into the Creative Cloud desktop app.

Let us know if it brings any change.

 

Thanks,

Nishu

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New Here ,
Apr 15, 2020 Apr 15, 2020

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it doesn't work, I have reinstalled it 2 times and the problem still exists.

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Hi

 

Try reinstalling Adobe Creative cloud for desktop again

 

Screen Shot 2020-04-15 at 13.38.58.png

 

Here is the link:

Link

 

Once installed uninstall PP and reinstall using the desltop app

If this does not resolve the issue the common reasons for startup failures are either corrupt VST's or plugins

When yu are loading up PP keep a close eye on the splash screen and see which plugin it stops at. Generally that will be the culprit. Delete that plugin or VST and you should load up troble free. Dont use that VST or plugin again

 

Mo

 

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Adobe Employee ,
Apr 15, 2020 Apr 15, 2020

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Lucas, 

If none of these other suggestions work, please try resetting preferences.

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New Here ,
Apr 16, 2020 Apr 16, 2020

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not working either, I contacted a technician earlier today, they couldn't fix it either.

They said they will ask for help from the seniors.

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New Here ,
May 18, 2020 May 18, 2020

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Hi! I'm having the same problem as you and was wondering if they ended up helping you fix the problem?

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Adobe Employee ,
May 19, 2020 May 19, 2020

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In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
May 19, 2020 May 19, 2020

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That actually helped!! Thank you so so much!

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New Here ,
Sep 06, 2020 Sep 06, 2020

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Hey, Nishu what am I supposed to do if there isn't a folder titled "CEP" in the adobe folder?

Thanks for your help

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Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

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Hi there,

 

I'd recommend you do a clean installation of Adobe Creative Cloud desktop app using the Adobe Cleaner tool. Here's the link to the cleaner tool and instructions to use it: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Jan 30, 2021 Jan 30, 2021

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I literally just bought a new laptop and it isn't loading up. For the money we pay, maybe you guys should fix it? Where do we even rename a file folder? I'm sorry but this is ridiculous.

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Adobe Community Professional ,
Jan 30, 2021 Jan 30, 2021

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New MBP? Pr takes *ages* to load after a system or software update.

I've had it take almost 5 minutes after a Pr update via Creative Cloud.

If you haven't tried waiting that long, give it a shot. Maybe go get a cup of coffee or an adult beverage while you wait. 😀

 

After that first long wait, Pr launches much faster the next time you start it up.

 

My system: 2019 MacBook Pro running Catalina 10.15.7

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New Here ,
May 22, 2020 May 22, 2020

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What should I rename the extension folder? 

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New Here ,
Dec 16, 2020 Dec 16, 2020

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what do i rename it to

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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Hi Daniel5D8F,

 

You can rename it to anything. For example, extensionsold.

Let us know it helps.

 

Thanks,

Nishu

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New Here ,
Jan 13, 2021 Jan 13, 2021

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update or downdate driver graphic card

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Hmmm... I solved in another way. I just opened PP using project file and in that way everything was fine, then just deleted old project and imported new files.

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