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Premiere Pro 2020 won't launch

Community Beginner ,
Dec 21, 2019 Dec 21, 2019

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Premiere Pro 2020 is installed on my Dell laptop (Windows 10).  Recently, it has nearly stopped launching.  I say "nearly" because maybe 1/30 times it will launch -- it's completely unpredictable. 

 

When I launch I always make sure that a.) I am logged into CC and b) no other applications are running. 

 

I have tried different ways to launch Premiere:

  1. double click the .exe file in the directory
  2. clicking the icon in the start menu (see attached file)
  3. by opening a .prproj file
  4. by selecting a video file and "open with"


None of these has worked.  Is this operator error?  Is anyone experiencing this problem and/or know how to fix it?

TOPICS
Crash , Error or problem , Performance

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correct answers 1 Correct answer

New Here , Jul 07, 2020 Jul 07, 2020

I was having the same/similiar problem. It was opening, then not opening. Once it opened, then closed when tried exporting, and then wouldn't open again. I tried uninstalling and reinstalling but no improvement. For me, what finally worked was when I opened Task manger and saw the Premiere Pro process was still running. I ended just that one process, closed Task manger and tried again- voila, Premiere Pro came right up. It's not a fix, but it's a suitable work around for now. Hope this helps...

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Community Expert ,
Dec 21, 2019 Dec 21, 2019

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New Here ,
May 10, 2020 May 10, 2020

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i have the same issue

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New Here ,
Jul 07, 2020 Jul 07, 2020

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I was having the same/similiar problem. It was opening, then not opening. Once it opened, then closed when tried exporting, and then wouldn't open again. I tried uninstalling and reinstalling but no improvement. For me, what finally worked was when I opened Task manger and saw the Premiere Pro process was still running. I ended just that one process, closed Task manger and tried again- voila, Premiere Pro came right up. It's not a fix, but it's a suitable work around for now. Hope this helps...

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Thank you, this worked for me as well!

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New Here ,
Mar 04, 2021 Mar 04, 2021

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I just had to make an account to this site just so I could like and reply to this comment. Thank you so much doing this completely fixed the problem

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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This has fixed my issue. Thank you!

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New Here ,
May 03, 2021 May 03, 2021

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this worked for me too! thank you!

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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THANKS ... WORKED FOR ME (June 2021)

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Explorer ,
Jul 25, 2020 Jul 25, 2020

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i have the same issue

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New Here ,
Sep 02, 2020 Sep 02, 2020

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I have the same issue too!

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New Here ,
Oct 09, 2020 Oct 09, 2020

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I got same issue after I reset windows 10, and installed the Adobe Premier, 2020 ver 14.4. Many time unstalled and installed, didn't work. Then via creative cloud I installed 13.x ver, afater I had the issue while opening the app, following, wmvcor.dll, insisting me to install, windows media player, and windows update, media feature pack for windows 10 n (may 2020) download, after all, I was able to open Adobe premvier 13.x, then via creative cloud, upgrade to 14.4 x, after the upgrade. Adobe premier is opened.

 

In short..

So, after windows 10 reset installing adobe premier freshly, will not open and will not throw any error. 13.x installation only gave error and clue..;

 

Hope this will give some clue to you....;

 

I am new to Adobe Premier..

 

Cheers

 

 

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New Here ,
Sep 04, 2020 Sep 04, 2020

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I have the exact same issue please let me know if anyone finds out how to fix this

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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Same issue!  Running Windows 10. Adobe hasn't done crap about it. Why do I pay them so much each year?

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I have the same issue. I am using it on a new machine that was issued to me (a Dell Windows 10 64-bit machine and have Premiere Pro version 14.4 installed).  When I open it, either from Creative Cloud or the shortcut icon, it starts to open but it gets hung up.  There is a message that says "Loading ImporterQuickTime.prm", but not sure if that's what is holding it up.  It gets hung up for at least 10 minutes before I kill the program via Task Manager.  Any idea what is going on?

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New Here ,
Oct 04, 2020 Oct 04, 2020

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I have the exact same problem with Quicktimeloader loading indefinately. I havent been able to find a solution anywhere else. Glad to know I'm not entirely alone in this! 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I also have the exact same issue where I am running Windows 10 Pro version 1909 OS Build 18363.1198 on a Dell Precision 7710 with 32 GB RAM and when I start up Adobe Premiere Pro 2020 it never completes the load and seems to hang on the "Loading Importer QuickTime.prm" and never completes loading. In the Task Manager, it says "Not Responding" and will never load. It looks like I will have to uninstall Premiere Pro and load a previous version as PP 2020 is having issues. 

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Explorer ,
Oct 05, 2020 Oct 05, 2020

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have the same problem here - as well with AE and ME. Please fix that in the next update Adobe!

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Explorer ,
Oct 05, 2020 Oct 05, 2020

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Seems that the program won´t quit proper, because it´s still running in the task manager. So, please Adobe Dev Team: fix it!

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New Here ,
Oct 13, 2020 Oct 13, 2020

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I was editing fine, then Premiere crashed last night. Tried openning it today and nothing is happening. My other Adobe programs are working fine but nothing when I attempt to open Premiere. Can't find a fix. 

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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Same issue!  Running Windows 10. Adobe hasn't done crap about it. Why do I pay them so much each year?

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Explorer ,
Oct 19, 2020 Oct 19, 2020

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Notice how there are never any Adobe tech people on these forums. This is a place where they send us to vent and nothing ever gets resolved.  And to login to the forums I had to verify my identity by 2 factor authentication.

Oh really Adobe!  Because people frequently break into my Adobe account to make false reports about your glitchy software! That's why you have to stick yet another time wasting step to login to my account where I have to verify a code from my email just to be able to tell you how much you suck. 

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Community Expert ,
Nov 02, 2020 Nov 02, 2020

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There are adobe employees posting here, maybe not as often as we'd all like but they are definitely a consistent presence here. 

 

 

 

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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I have uninstalled re-installed, rebooted, opened as Admin. and had some serious prayer. I noticed when I end the task and then try to reinstall CC states Premiere Pro needs to "Save your work and close..." Years ago I had a simmular problem with Apple. Adobe Photoshop would hold on to RAM each time I closed the program. When I reported the problem Apple told me they were aware an would fix. Now on PC this challenge arrose after the 10/15 - 2020-10 Cumulative update fr Windos 10 Version 2004 for x64 (KB4579311). I've seen this has been an issue for a while. Premier trys to open but when it gets to the Dynamic Link it stops. I've also noticed some Dynamic Link issues between AE & ME. Can't import project into ME either thru link in AE menu or accessing the file within ME. To quote Mr. Spock "Facinating."  

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Community Expert ,
Oct 31, 2020 Oct 31, 2020

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Please Give us detailed specs of your system, including your storage configuration

 

Also, do you have any plugins installed? if so, Premiere load screen will give you hint about which plugin is causing the freeze.

 

If Nothing works, Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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