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Premiere Pro 2020 won't launch

Community Beginner ,
Dec 21, 2019 Dec 21, 2019

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Premiere Pro 2020 is installed on my Dell laptop (Windows 10).  Recently, it has nearly stopped launching.  I say "nearly" because maybe 1/30 times it will launch -- it's completely unpredictable. 

 

When I launch I always make sure that a.) I am logged into CC and b) no other applications are running. 

 

I have tried different ways to launch Premiere:

  1. double click the .exe file in the directory
  2. clicking the icon in the start menu (see attached file)
  3. by opening a .prproj file
  4. by selecting a video file and "open with"


None of these has worked.  Is this operator error?  Is anyone experiencing this problem and/or know how to fix it?

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Crash, Error or problem, Performance

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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No offense taken...  and I understand your frustration.

I suggest you start a new thread.  This topic goes back Demeber 2019.    add a link to this thread pointing at the new thread and I'll see if I can be of any help.  Begin by telling us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.   Does your system meet minimum hardware requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Unfortunately support in the world we live in is usually hit or miss.  I'm not an adobe apologist, just being realistic.  Back in the day, I was paying a couple of thousand a year for support from Avid for my system which costs somewhere in the neighborhood of $40,000.  And generally the support was good, although inconsistent. 

 

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Explorer ,
Oct 19, 2020 Oct 19, 2020

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Notice how there are never any Adobe tech people on these forums. This is a place where they send us to vent and nothing ever gets resolved.  And to login to the forums I had to verify my identity by 2 factor authentication.

Oh really Adobe!  Because people frequently break into my Adobe account to make false reports about your glitchy software! That's why you have to stick yet another time wasting step to login to my account where I have to verify a code from my email just to be able to tell you how much you suck. 

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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There are adobe employees posting here, maybe not as often as we'd all like but they are definitely a consistent presence here. 

 

 

 

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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I have uninstalled re-installed, rebooted, opened as Admin. and had some serious prayer. I noticed when I end the task and then try to reinstall CC states Premiere Pro needs to "Save your work and close..." Years ago I had a simmular problem with Apple. Adobe Photoshop would hold on to RAM each time I closed the program. When I reported the problem Apple told me they were aware an would fix. Now on PC this challenge arrose after the 10/15 - 2020-10 Cumulative update fr Windos 10 Version 2004 for x64 (KB4579311). I've seen this has been an issue for a while. Premier trys to open but when it gets to the Dynamic Link it stops. I've also noticed some Dynamic Link issues between AE & ME. Can't import project into ME either thru link in AE menu or accessing the file within ME. To quote Mr. Spock "Facinating."  

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Adobe Community Professional ,
Oct 31, 2020 Oct 31, 2020

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Please Give us detailed specs of your system, including your storage configuration

 

Also, do you have any plugins installed? if so, Premiere load screen will give you hint about which plugin is causing the freeze.

 

If Nothing works, Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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I do not have any plug-ins and everything has been operating fine until last week when the Windows 10 update referenced in my previous post loaded. After writing my post I tried to uninstall PR and the error screen stated PR was still running. Under the Task Mgr Processes tab there was no PR icon. I clicked the Details tab in the Task Manage and saw PR was stopped. I right clicked the PR icon and ended the task. I completed the uninstall and reinstalled PR. Click on the PR icon in the program list and it failed. I then tried to open it as Admin. Again failed. I went back to the Task Mgr. Processes tab no PR, Details tab PR stopped. Ended the task in Details. Opened the program as Admin and SUCCESS!!!!! Weird. 2019 works fine and have been using the same system for over year.  

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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I also discovered that this could happen with PS and AE. When PS would not open I found four Photoshop.exe files open under the Details tab. Once I ended them PS opened. HUH!

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Explorer ,
Dec 27, 2020 Dec 27, 2020

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I agree with many other forum users. Our company spends thousands of dollars every year for Adobe subscriptions. Almost every time we update these programs, they crash or have other problems. I have uninstalled/installed Premiere Pro half a dozen times today until I finally found a version that will open and won't crash. 14.0

 

The Premiere Pro 2020 starts to launch, and freezes at the start screen. Every single time. The same thing happened with Audition. We just uninstall/install until we finally land on a version that works.

 

Why aren't these software updates vetted more? I have a Dell laptop running Windows 10 Pro, version 2004 Build 19041.527. I simply do not have the time or bandwidth to spend as much money with you as we do and have to spend half a day trying to get your software to work.

 

What is Adobe doing about its signficant bug problem long term?

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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I'm having the same problem on a brand new macbook pro running the latest version of premiere. It launches half the time, but the other half of the time it gets stuck with the rainbow wheel when I try to open a project. One workaround that seems to work is I open a new project, then close it, then open my project. But that's super annoying to have to do every time. Please solve this bug once and for all.

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Explorer ,
Nov 03, 2020 Nov 03, 2020

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I have dual monitors setup.  Hopefully this is the fix:

 

- Go to Task Manager, make sure all Adobe Premiere are closed,

- Locate the Premiere .exe file in your C drive.

- Run as Administrator

- Go to Properties (right click) on the .exe file.

- Under Compatibility

- Check "Disable fullscreen optimization

- Quit

- Relaunch Premiere the usual way (by clicking the pproj file...etc.)

 

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Adobe Community Professional ,
Nov 03, 2020 Nov 03, 2020

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thanks for posting this.  It seems like there are some problems associated with multimonitor setups.  Hopefully adobe is getting a handle on this.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Thank you!

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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That didn't work for me, but I'll see if I can launch it witout a second monitor.

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Yep - with the monitor disconnected it starts every time. Plugging the monitor in after launching works fine. Incredibly annoying, but at least I can edit now. Thanks, all!

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Explorer ,
Nov 06, 2020 Nov 06, 2020

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Unbelievable. I've been battling this for days, trying to revert to previous versions and try again, clear media files and try again...and I just tried your solution of unplugging my 2nd monitor...and it launched fine this time. This makes me so mad. I've lost so much time over the last 2 days waiting on uninstall/reinstallations, and the Adobe support person I chatted with didn't ask me anything about dual monitors. He just said that I needed to revert to the last version and I'd be fine. Get your shizzle together Adobe!!

 

And is there a way to promote this solution? It's 4 pages deep, and it sure would save a lot of people a lot of time if they can just try unplugging their 2nd monitors until the app launches!

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Contributor ,
Jan 10, 2021 Jan 10, 2021

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Didn't work for me 😕

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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displaced7, this is a long thread with many people jumping in.  Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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This may be a coincidence but the Windows 10 updated 2020-11 KB4586781 may have solved the problem. I also rolled back to PP 14.3.2 Build 42 and this combination is working fine. Little gun shy about updating to the latetest version of anything. My attaged is, it it works don't update. 🙂 

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Community Beginner ,
Dec 31, 2020 Dec 31, 2020

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The moral of the story. If it is working, don't update. Running 14.3.2 and it works great.

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Adobe Community Professional ,
Dec 31, 2020 Dec 31, 2020

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well, yea but if you follow the posts in this forum you realize that nobody's listening to this advice.  I understand the lure of the new features but you need to take precautions before you update.  Perhaps adobe should issue a warning before allowing you to download an update (don't think that's gonna happen) I work on both windows and mac machines.  On the mac, it's pretty simple to clone your startup drive using carbon copy cloner https://bombich.com/ so that if things go south, you can restore your startup drive to it's previous state.  It's not free, but I think there's a free trial and it's a good idea to do this before updating your OS or any piece of software you're dependant on.  On windows, I'd been told that creating a bootable clone was not possible, but that there was a way to roll back an update.  When I searched for instructions that worked, they didn't...  but I did find this recently and will figure out which option before doing any serious updating...   https://www.youtube.com/watch?v=jZBDluCITmE

That said, cloning and updating your clone on a regular basis is a good idea for many reasons.  The main one is that your startup drive will eventually fail.   All drives (including ssd's) will fail, it's not a question of if, but when...  Hopefully this will not happen for years... but it could happen tomorrow.  Replacing the drive and restoring it from a clone will be much faster than reinstalling all your apps...  and your startup drive or one of your apps can get corrupted...  or you can accidentally delete an important file...

rant over.  happy new year everyone.

Open Description for info and links! I'm asked almost every day to make a video about cloning Windows 10... after several YEARS I finally kept my promise... ...

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Still having this problem in 2021, but it looks like I'm not the only one so I thought I'd share my work around. After attempting to launch Premier via taskbar shortcut, CC app, and by opening a project file, allto no avail, I checked the task manager. Although it showed no active tasks running, I kept scrolling and found three instances of Premier running in the background, burried in the task manager with all the other background processes and system opperations and etc. Ended all three instances, retried the taskbar shortcut, and it opened with no issues.

 

As to why Premier is opening in the background, I got no clue. Regardless, this seems to work for now. So if you're still experienceing this issue, I'd check your task manager and do some digging. Hope this helps!

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New Here ,
Jul 07, 2021 Jul 07, 2021

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I also discovered that Adobe Pr was continuing to run as a background process after I had closed it.  The only way I could re-open the program without rebooting my computer, was to end it using task manager. Only then could I launch it.  

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New Here ,
Oct 11, 2021 Oct 11, 2021

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LATEST

Uninstall premiere and then install an older version....then open it...close it...and do the update...

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