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Premiere Pro 2021 - Windows 10 Keeps Freezing

Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Hi,

 

I've been experiencing some severe freezing in Premiere Pro. It worked completely fine before until today. I didn't do anything new to it: I imported all my footage into my project and started to work on it, and suddenly it froze. There was no error message, it just froze and I had to force quit. 

 

I tried several times more and it did the same thing, after 1-5 minutes it just froze and I had to force quit. 

 

I have tried so many solutions but nothing seems to work. I tried rolling back my NVIDIA drivers, I've reinstalled Premiere several times, I've changed the playback to Mercury software, cleared media caché... etc. 

 

My PC is new and is custom built, here are the specs:

 

AMD Ryzen 9 5900X

Gigabyte X570 GAMING X (Motherboard)

GeForce RTX 3070

1 TB Samsung 870 QVO

1TB Samsung 970 EVO

64GB Corsair Vengeance RAM

 

What's weird is that I've been using it for a couple of weeks and I had no problem with Premiere or any other Adobe software. However I'm still not 100% sure whether it's a software problem, or hardware problem. 

 

Another thing to add is that I did a Windows update, but I can't really imagine that had to do with this, but you never know. I also did NVIDIA driver updates but as mentioned earlier, I did try previous versions of the drivers and still had no luck, making me think it's not a graphics card issue.

 

At this point I'm desperate, after four hours of trying without success.

 

PLEASE SOMEONE HELP! 

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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If you happen to have some nested audio in the timeline: delete those and try again.

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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There are no nested audios.

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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>did NVIDIA driver updates

 

Are you using the default gaming driver, or the recommended studio driver?

-such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Yes, I'm using the studio driver. I changed back and forth and it still freezes.

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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You didn't mention the adobe cleaner, did you use that?

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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I didn't use the Adobe Cleaner, thanks for the tip, I will give it a go. 


I did make sure to reboot every time I uninstalled, installed or updated a drive. I must have restarted a dozen times. 

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