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Premiere Pro 2021

New Here ,
Nov 13, 2021 Nov 13, 2021

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pp2021.PNGI have been experiencing this pop-up when trying to add a song for my background music, I dont know what to do please help me fix the issue. I tried re-installing, deleteing cached data and non of those worked. Please email me ways to fix this.

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Editing, Error or problem

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New Here ,
Nov 13, 2021 Nov 13, 2021

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When I try to import a song it says " A low level exception occured in importerMP3(importer:37)

 

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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MP3s are not the best for editing. Drop that file onto the Adobe Media Encoder icon and convert it to a wav. (PCs) Then try that file. 

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