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Premiere Pro 2022 and the older versions are crashing shing

New Here ,
Mar 25, 2022 Mar 25, 2022

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Dear Adobe,

My premiere pro is crashing/freezing while editing something. Whenever I open a project, it lags and when I try to drag the video to the timeline and play it 

my premiere pro just freezes and starts to show not responding. It happening with me for a MONTH

I installed older version but it doesnt work

I reinstalled the program,  doesnt work

I cleaned media cache files 3 times

Its doesn't work at all

I also updated my intel graphics driver and it was absolutely a failure 

I reseted the preferences 

It also doesnt work

I updated Premiere pro 

But I failed everytime

I became so frustrated  

Please help me 

My pc specs--

Core i5 10400 Intel 630 

Ram 8gb

Ssd 256 gb

  1. Please help me!!

 

 

 

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Freeze or hang

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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Hi Shoummay,

Sorry. Might the problem be related to the actual footage? Which camera did the footage come from?

 

Thanks,
Kevin

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Community Expert ,
Mar 25, 2022 Mar 25, 2022

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Computer might be somewhat underpowered.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Thanks for replying,

I installed twtich setup and streamlabs.

Idk if my premiere pro is crashing for this reason. My premiere pro is lagging after this. It never lagged like this before.

 

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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Your computer is definetly below specs, especially if working with heavier footage.

Or, you might have a corrupted video file.
If you are working with a video from a screen recording, run it through Handbrake first.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Thanks for your reply

I edited with premiere pro several times without any issues

But I tried to edit a 1 hour long video

and it's crashing then I putted a 40 seconds long clip and it's still crashing 

also premiere pro became laggy.

 

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New Here ,
Mar 26, 2022 Mar 26, 2022

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There is a problem with 2022 premiere that is crashing all the time. Between 2 commands I have to save the file.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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My previous versions are also crashing/freezing. I dont know what is happening.

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Adobe Employee ,
Mar 26, 2022 Mar 26, 2022

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Hi Shoummay23567051svjr,

 

What are the specifications of the media file (format/codec, frame rate & frame size) that you are working with? Also, are you running any other apps/services in the background while using Premiere Pro?

 

Thanks,

Sumeet

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