Hi, I've updated from 2021(15.4.3) to 2022 (22.2) and now I'm getting frequent crashes (program unresponsive, spinning blue circle).
It appears connected to our Tangent Wave 2 control surface for colour grading.
If I disconnect the Wave 2 control surfave and use the Lumetri Colour panel, it's fine.
When I have the Wave 2 connected, it works for a while then will crash.
I saw a weird bug on one clip where each adjustment on the Wave 2 would create a new Lumetri effect in the effects control panel.
Hi Media Mogul,
We're sorry to hear about this. Have you tried installing the latest version of Tangent Hub & checked if it's working properly?
I'm running both a full Elements and a Ripple, both working fine.
Make sure you're on the latest Hub as Sumeet suggested. Also, in the Control Surface options for Add, take the second Tanget option, which would be the Extended one as it loads.
Hello, we just found the same issue with te loupedeck when we are colour grading. updated the last version from the loupedeck but that didn't work. when we do the colour grading without the loupedeck there is no problem? is there allready a fix for?
MediaMogul hasn't replied, so we don't know what or if they are still having problems.
As noted, I'm running both a full Elements and a Ripple, on a desktop and a laptop both PC. The only buggy behavior I get is occasionally after 20-30 minutes of color work, the controls for the Tangent kit stop affecting anything but the transport controls within Premiere. At which point, a save/close Premiere/relaunch works to get me working again.
And this happens once-twice a day.
Sorry for the delay folks,
I'm working in a broadcast facility and software changes require tech support with elevated permissions.
Tangent Hub 1.7.0 uninstalled.
Tangent Hub latest (same version) 1.7.0 downloaded and re-installed.
2021 project opened and converted to 2022.
Control Surface checked, device class Tangent Extended, no other available options.
I start grading the project, about the 6th clip into the timeline, each grade adjustment I make creates a new Lumetri Color effect in the Effects Control panel.
I think I use the jog wheel and up pops the spinning blue wheel of death.
Open the same project in 2021, no problem, Tangent Wave 2 and PP work fine.
I'm sticking with 2021 long term support 15.4.3
Hi Media Mogul
We're sorry to hear about the issues you are facing. We have tried to recreate the problem but have had no success so far. Can I please ask if you are running on MacOS or Windows?
Windows 10 Enterprise
Thanks. We've also been testing with Win10.
You mention above that Tangent Extended is selected in the Control Surface Preference dialog and that it's the only available option. If you click on Add then the Device Class Tangent should certainly be available as this is baked into all releases of Premiere. Please can you confirm that this is also the case for you.
Do you have any other control surfaces installed on this machine (even if they have not been Added in the dialog)? We have heard reports that having multiple controllers installed simultaneously can cause crashes.
Yes, confirming that if we click the Add button, Device Class Tangent is also available. We have only added Tangent Extended.
We have no other control surfaces.
Thanks. It's good that Tangent is also shown in the Dialog so that looks correct.
Does the crashing problem also happen with new projects, rather than one carried over from Premiere 2021? We had one report of crashes with a sole project which was updated from 2021 to 2022 but new projects work fine for that user.
If the issue is with all projects then I would suggest trying out the inbuilt Tangent support instead of Tangent Extended. This will lose some functionality such as Audio and Effects but the test would be very useful to identify if the problem lies with either of those extended APIs rather than the Lumetri API.
I have all above the problems. Tried all the possible solutions but noting worked. Premiere crashes when I use my Ripple. Please look into this problem!
I'm sorry to hear that you're also having this issue. Please can you confirm a few things to help us as we have been unable to recreate the issue ourselves.
Answers to these questions may help us to identify the issue and, crucially, recreate the crashes in the lab.
version 22.2.0 (build 128)
used both. Both same problem.
See video attached
Thanks for the information and the video. It was very useful to help us recreate the issue - we were just being too gentle!
We have now managed to cause Premiere to hang as you discovered. This happens even if the panel is never touched and Premiere is only driven from the GUI and computer keyboard. The fault happens whatever type of panel you have configured: Tangent, Tangent Extended, Mackie or EUCON. The hang doesn't seem to happen if no Control Surface is selected.
We will raise this with Adobe engineering as it's clearly an issue inside the Premiere Control Surface support.
Good to hear you are on top of it. Thanks!
Although we can now recreate the issue easily with 22.2.0 (Build 128) we have also just tried Beta 22.4.0 (Build 23) and the problem seems to be absent there. Hopefully, this means that Adobe engineering have already found and fixed the problem.