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Premiere Pro 2023 Crashing when opening a project

Community Beginner ,
May 08, 2024 May 08, 2024

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Im using Premiere Por 2023, and since yesterday I started having some issues, first it started to crash while exporting, I try to export a video and in the middle it froze, and if y try to cancel the export it crashes. The other problem its that the program started to crash when opening a project. The first time i create the project the program works just fine, but it started to crash while editing, the program its runing and I can play the preview, but i cant see the timeline or other panels, only when I open the file menu (or any other) then all the panels appear and I can work, but even then there are still some bugs like not showing the time-line pointer when I move it . I bought a new ram to see if thats the problem but it keeps crashing. I have a Ryzen 7-5700G, 16 Corsair DDR4 3200Mhz RAM, Radepn 6600 GPU.

 

I'll add a screenshot of the problem where you can see that the program doesn't how the other panels, this is when I open a projectAdobe Premiere Pro 2023 - F__Trabajo_Edición_Firstrong_Cliente Jeff_JEFF 251_JEFF 251 8_5_2024 2_32_18 p. m..png

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LEGEND ,
May 08, 2024 May 08, 2024

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On launch, hold down a modifier key ... then select dump cache files. Does that help?

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Adobe Employee ,
May 08, 2024 May 08, 2024

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This is a v.23 issue. Moving to discussions.

 

Thanks,
Kevin

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