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Premiere PRO 2023 errore: [ a low level exception occured in: importer mpeg ]

Community Beginner ,
Nov 26, 2022 Nov 26, 2022

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Salve a tutti ragazzi spero possiate aiutarmi. Oggi ho aperto un progetto in Premiere PRO 2023 e mi continua a dare questo errore: [ si è verificata un'eccezione di basso livello in: importer mpeg ].
In timeline risultano file Offline e quando cerco di ricollegarli mi dice " Errore di importazione del file".
La cosa strana è che nel progetto ci sono sia file di Canon C100 che file di Sony A9.
Come posso risolvere? Spero qualcuno mi aiuti perchè sono in panico 

 

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correct answers 1 Pinned Reply

Adobe Employee , Mar 26, 2024 Mar 26, 2024

Hello @Davide Michel273110409ciw,

This issue was fixed in a previous version of Premiere Pro. Thank you so much for filing your bug report!

 

Thanks,
Kevin

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Adobe Employee ,
Nov 26, 2022 Nov 26, 2022

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Hi Davide,

Please give the developers more information: How do I write a bug?

 

Thanks,
Kevin

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Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

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Hi Davide,

I am bumping the thread to see if you had any new info to provide. We still need info on your computer system, like CPU, GPU, and RAM. Is it possible to get that? I hope we can get a reproducible case going for you. If you have an NVIDIA GPU, try rolling back drivers to 517. xx. That has helped others.

 

Thanks,
Kevin

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Ciao Kevin e grazie mille per avermi contattato. Ho provato di tutto ma senza avere un risultato positivo.
Queste sono le caratteristiche del mio computrer:
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
RAM 32gb 
NVIDIA GeGorce GTX 1060 6gb

Serve altro?

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Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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Ciao Kevin e grazie mille per avermi contattato. Ho provato di tutto ma senza avere un risultato positivo.
Queste sono le caratteristiche del mio computrer:
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
RAM 32gb 
NVIDIA GeGorce GTX 1060 6gb

Serve altro?

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hello @Davide Michel273110409ciw,

This issue was fixed in a previous version of Premiere Pro. Thank you so much for filing your bug report!

 

Thanks,
Kevin

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