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Premiere Pro 2023 stops playing video, won't quit (PC, Windows 10)

Explorer ,
Oct 20, 2022 Oct 20, 2022

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I just updated to the new Premiere Pro 2023 and a couple of minutes into a project, scrubbing will stop working, as it will freeze on the current frame even when scrubbing the playhead. Double clicking on a new video to view in the project panel does not work. 

 

Switching between CUDA, OpenCL and Software rendering does nothing.

 

Emptying the cache does nothing. 

 

Quitting the program freezes it on the dark gray screen and requires clicking "End Task" in the task manager to quit all the way. 

 

During this playback issue, all program features appear functional, so I can save the project before quitting. 

 

Is this a bug?

TOPICS
Crash , Error or problem , Freeze or hang

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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You might want to reset / clear your preferences. You can do it by holding down ALT as you start PP from the regular desktop shortcut. 

 

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hey Evan1151,

 

Sorry for the issue. Could you try resetting your preferences and try again? Are you having this issue with a specific source file or project? If resetting preferences does not work, could you try importing your source files to a new project and let us know if you're still experiencing the issue?

 

Thanks,

Ishan

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