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Version of the app: 25.0.0
Platform: Windows 11, version 23h2, build 22631.4317
The problem: Premiere gets stuck when choosing path to export and I can't move around, the solution is force closing in task manager.
Steps to replicate:
What should have happened: Windows explorer opens and I chose the path to export
What happened: Premiere Pro gets stuck and when I try clicking in it, windows triggers the sound as if the windows explorer was open but it's not. Clicking esc won't work.
Plugins and extensions: Premiere Composer, Motion Bro, Free audio search, animation studio, envato, magic bullet colorista V, motion 4 and myfx.
Hi @sillasbernardo,
Thanks for the message./ Could you please share a screenshot of what you’re experiencing? It would really help us understand the issue better. Also, which UI are you using to export—Adobe Media Encoder (AME) or the Export Settings in Export mode? Is this problem occurring in version 24 as well?
Additionally, is it possible that the file is being saved to a new location that might require new permissions?
Let me know so we can figure this out together.
Thank you!
Kevin
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Hi @sillasbernardo,
Thanks for the message./ Could you please share a screenshot of what you’re experiencing? It would really help us understand the issue better. Also, which UI are you using to export—Adobe Media Encoder (AME) or the Export Settings in Export mode? Is this problem occurring in version 24 as well?
Additionally, is it possible that the file is being saved to a new location that might require new permissions?
Let me know so we can figure this out together.
Thank you!
Kevin