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premiere pro 22.5 continuously freezes

New Here ,
Aug 07, 2022 Aug 07, 2022

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While using premier pro, the app freezes during video play after a few minutes of working. I also cannot export. I have a 22 minute video that I managed to wrestle into place by restarting every 5 minutes when it froze and now I cannot export. I am frozen at around 10%. This has repeated 4 times. I have uninstalled and reinstalled multiple times with computer restarts. I even downgraded to 22.4 to see if that would help and it did not. Please help beyond the steps I have already taken.

 

This is my first time trying to use premier on a new computer but it has more processing and memory capacity than my prior computer that did just fine with it.

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Freeze or hang

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Are you experiencing this issue on a specific project?

Have you tried resetting preference and deleting cache files?

 

Let us know.

Thanks,

Kartika

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