Hi Guys,
I've constantly been having issues with premeire pro since getting my new laptop and have been on chat multiple times with absolutely no resolution - it seems I can work on a project just fine then randomly - generally while using ripple delete- it just crashes saying there's been a 'serious error'.
I'm coming on here to ask you guys if you've managed to find a fix for this becuase adobe help chat is UTTERLY incompetent - I've never experienced such pathetic and downright shady customer service in my life and I'm shocked particularly given how much we pay for this software.
The latest joy I had was it crashed, I knew I had about 40 mins from the last save. i left the crash report on the screen for the person to read, i went on help chat for the share screen thing and said specifically to them 'when you are done reading that, when it says adobe closed unexpectedly do you want to reopen - I want to say YES because I want to save my work and the person not only didn't even bother reading the crash report, but went to hit 'no' but actually faught me for mouse control as I tried to click yes - you'd think that when they saw me trying to click yes some part of their brain would have gone 'oh ok she does want to open it', but no. The **** clicked no, and again numerous times when i'm trying to write in the chatbox, so I lost 40 minutes of work. I told them off saying I specifically told you NOT to do that, so why did you I've now lost a load of work because of you. Their 'solution' to this was to open a new document and then tell me to import my project files in there - essentially to start from scratch - ARE YOU HAVING A LAUGH?!?! I lost 40 minutes of work because of that moron, and not one single word of apology was made. Not one. I got so mad I closed the chat before I lost my temper and tore him a new one and the next guy fannied around for 40 minutes without doing anything for minutes at a time and achieved nothing but at least he was polite. Although he tried to go into my dropbox files which he had absolutely no business doing?! Adobe what the hell kind of training do your customer service people get? cos it feels like you literally just pull any old random off the street and go 'here's a customer with a problem have fun'.
I asked for a comlaints address and was informed that adobe have no complaints procedure - this is a joke right?
How can such a huge company charge SO MUCH for a subscription and have no complaints procedure this is a basic customer right - and in the UK anyway it's a legal requirement for companies to have complaints procedures.
I can't tell you how much I resent that this software is industry standard becuase my god i'd love to cancel and use a company that isn't so shady.
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