Premiere Pro 22 / Media Encoder Crashes on Startup

New Here ,
Jul 19, 2022 Jul 19, 2022

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Every time I open Premiere Pro it crashes on the initial load of the program (I never get passed the initial screen, see attached screenshot - it locks up there and then stops responding until I force close it).

 

Here are my specs:

OS: Windows 11

GPU: RTX 3070

CPU: AMD Ryzen 7 5800X

RAM: 32GB

 

I have completely wiped these programs and their files and reinstalled from scratch, but Premiere and Media Encoder still always crash immediately upon starting. Photoshop works fine.

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hello B-R-A-I-N-S-T-O-R-M,

Sorry for this strange behavior. Have you ever been able to install Premiere Pro on this machine in the past? Is the screenshot of the Splash Screen taken after plug-ins are loaded, or does it not get to the loading of the plug-ins? Let me know. Either way, you might try disabling plug-ins temporarily. 

 

Thanks,
Kevin

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi there!

Could you also try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-a...

 

Let us know how it goes.

Thanks,

Kartika

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