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17

Premiere Pro 23.6.0 - program monitor freezes often, have to restart.

Participant ,
Aug 16, 2023 Aug 16, 2023

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Even if CTI over no clip in sequence, a freeze of one of the edited clips remains regardless of location in the timeline. If I open and other sequence in the timeline, the same freeze from original timeline remains in program monitor. Also, timeline will not play, I can scroll all over, no lagging (how nice), yet the program panel is locked up and frozen on a freeze of a clip. Restarting the app solves mostly, yet I've also resorted to full reboots at moments (as is common a few times a day) to try and resolve.

 

Imported existing episodic project to new 23.6 project to try an solve as well. Same thing occurs.

 

x64 PC
CPU - Intel 19-10920X - 3.5GHz
GPU - Nvidia Quadra/RTX A5000
RAM 64GB
Internal 2TB NVMe media drives raided
separate SSDs for caching and renders

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correct answers 1 Correct answer

Community Beginner , Sep 26, 2023 Sep 26, 2023

I ended up updating to the latest Beta Version which doesn't have the same issue. It seems like the solution here is to either downgrade to 23.5 or install the Beta Version until this is patched. 

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Same problem. Incredibly frustrating. I'm getting maybe 5 minutes of work time between monitor freezes. It's unmanageable. I have tried all the same steps - imported sequences into a new project. Cleared cache multiple times daily, and restart the computer every hour or so. I've tried every studio graphics driver going back two years - same problem. It's 100% a Premiere bug. I was forced to update to 2023 for a project, it's been an endless list of issues ever since - this latest update is the most troublesome. I would love it if Adobe could make Premiere stable again. These kinds of rollouts are going to force me to find a more reliable NLE. My M2 Mac is equally buggy. Ridiculous. If you find a solution please update! I've run out of ideas. 

 

Specs:

CPU: AMD Ryzen 9 5960x -- x64

RAM: 128g

GPU: 3090Ti

System: M.2. 2tb Samsung

Cache: M.2. 2tb Samsung 

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Community Beginner ,
Dec 12, 2023 Dec 12, 2023

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As this thread is still active I'm posting the solution that worked for me. As another user mentioned below - the issue appears to be with the Mercury Transmit output - specifically when interfacing with a BMD deck - in my case an Intensity 4K. After disabling that output I haven't experienced this issue. 

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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Hello Firthfilm

Please refrain from calling disabling mercury transmit a solution  ; )

It is a workaround indeed, but I believe lots of us need to use our deckling/kona cards in our environement. This issue is a big trouble to us.

Adobe say they are looking into it but it is a long wait since 23.6. The issue is now finally official and is ref'd as DVAPR-4258702.

Thank you

 

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Community Beginner ,
Dec 12, 2023 Dec 12, 2023

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Heard. New to these forms and the best language to use. I typically output to a 10bit display - it pisses me off that I can't use my decklink and it's a serious issue but - for me - it's not world-ending. For my workaround I clean-feed a calibrated monitor off my graphics card and use an HDMI splitter to loop my client display. For critical color, my deck still works great in DaVinci. It's not ideal but I'm surviving. At the moment disabling MT is the only thing allowing me to do any editing in Premiere. I certainly hope Adobe doesn't see this as a viable long-term solution. But thank you - 'workaround' is better verbiage less Adobe prematurely list the issue as solved. I sense some auto-mod hazards when posting in Adobe forms. I know these issues are very real and stressful. I'm in the same boat and I get it.

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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Thanks  : ) You're on the dot when saying adobe should not see it as a resolved issue.

 

Do you experience any tearing or judder with the hdmi output + mercury transmit  ?

I don.t mind slightly off color output as - as you pointed out - I do the grading in Da Vinci. But the fluidity is paramount to me.

Have a nice day  !

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New Here ,
Aug 17, 2023 Aug 17, 2023

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Same issue here.  At first I thought it was an issue with storage but after troubleshooting it seems to be Premiere 23.6.  Had to roll back to 23.5.  Hoping that is a more stable build.  

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Explorer ,
Aug 22, 2023 Aug 22, 2023

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I'm having an issue where I get black in the program monitor. Sometimes match framing or disabling/enabling wakes it up. I'm finding the 23.6 to be extremely buggy.

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Explorer ,
Feb 14, 2024 Feb 14, 2024

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Was having major issues with the latest version, 24.1. Extreme lagging and spinning wheel. I had to go back down to V24 per Adobe support's suggestion. It's to be stable so far (fingers crossed). Plus the freezing monitor issue seems to have gone away.

 

Premiere's bugs are a major issue. Granted everyones having different problems on a variety of systems. However, some, like the audio random dropoff, I've been experiencing on a number of machines and OS.

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New Here ,
Feb 21, 2024 Feb 21, 2024

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Omg I'm not alone in the random audio drop off? It happens on my home PC, my laptop AND my work PC. These are 3 different computers with 3 completely different setups in 3 completely different cities LMAO

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Explorer ,
Mar 06, 2024 Mar 06, 2024

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Hello,

Extensilvely tested premiere pro 24.2.1 today and

- I do not have the freeze monitor anymore !

- I do not have the glitches and the fluidity problem on the output. It has been quite a long time coming but finally, it is here BUT

- I now have the audio dropôut issue... 😕

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Explorer ,
Mar 06, 2024 Mar 06, 2024

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LATEST

Good to hear. I'll give it a try once I'm out of the weeds on a project. That audio dropout has been an issue for me on many versions and multiple configurations. Adobe really needs to sort that out via firmware or put out a preferred spec for audio playback.

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Community Beginner ,
Sep 02, 2023 Sep 02, 2023

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Same issue. Program Monitor randomly freezes and can't playback timeline. I can click around the timeline, but nothing changes on program monitor. Have to restart program contantly.

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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I ended up updating to the latest Beta Version which doesn't have the same issue. It seems like the solution here is to either downgrade to 23.5 or install the Beta Version until this is patched. 

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Participant ,
Oct 11, 2023 Oct 11, 2023

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Well, this is not solved in version PP 24.0 for me. Am I the only one?

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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No, 23.5 works fine, but 23.6 freezes out, when a clip cuts or multiple clips drop in the timeline.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Hi to all,

  It didn't work for me either, the timeline & monitor don't respond until you restart the application, the timeline let you move cursor and click on some things, see the menu, but they don't respond for playback. i have the PP ver. 24 as many, and a Ryzen 9 CPU, 32 GB ram, plenty of space (4TB SSD with a 15% used) and the AMD Cezanne Vega internal GPU, and it happen now when editing some text, a small change can prevent from responding the timeline/monitor boxes. 
I realize that when monitoring with HWINFO64 the memory goes up to 96% (Virtual and physical) even with a normal video, and that's when it stop responding, this is a real memory hog!

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Same problem. Cannot play sequence in timeline; sometimes program monitor goes black. Can still move cursor and save. Restarting app restores functionality until it eventually happens again. This is happening on two different projects I've worked on today stored on two different samsung SSD drives.
Premiere 23.6.0
iMac (Retina 5K, 27-inch, 2020)
Mac OS Monetrey 12.4
Processor: 3.6 GHz 10-Core Intel Core i9
Memory: 40 GB 2667 MHz DDR4
Graphics:  AMD Radeon Pro 5500 XT 8 GB





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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Same problem here, timeline also frozen, incredibly slow. Moving the primary window also freezes Premiere. Incredibly buggy release.

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Community Beginner ,
Sep 16, 2023 Sep 16, 2023

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I jumped into 23.6, and was facing issues all day with this freezing b.s. Make small edit (like the most basic cut), and PP freezes for 30 seconds. Rinse repeat, over and over. Atleast this issue made me clear my 3-year old media cache that wasn't automatically being cleared after 30 days...

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Having similar issues. Premiere Pro was freezing and not responding for 30 seconds to a few minutes when I would crop/edit/move video clips that were only a few seconds long. At first, I thought it was a problem with my Dell laptop since it had to get its motherboard replaced due to graphics card issues (even though it's only six months old...). But, even after both the hardware and software were replaced/reset, I still had these issues. Since they started around August, my best guess is that it might be something with the 23.6 version, which updated around that time. I'm going to try rolling back to the 23.5 version, because it was working fine during the summer. 

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi there! Sorry about the issue. Could you let us know if you're having this issue with a specific project? Would you mind sharing your system details (OS, CPU, RAM, GPU)? 

 

Let us know.

Thanks,

KR

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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I only work on a few projects at a time, and this just happens to be the one that I made the most progress on (about halfway finished). So, yes, it is currently happening with a specific project, but my other projects don't have much on them yet, so it might happen to them if I were to add more clips. I have worked on larger ones before without issues, even on my previous 5-year-old 8GB Lenovo. While I have a lot of clips stashed in the media folder, in total, there's less than 5 minutes of footage/audio in the timeline for this current project. My video projects are usually only 2-5 minutes long when they're finished, sometimes less. The timeline also isn't super cluttered: I usually only use the main song/audio clip, and then 3-4 layers each of intermittent audio and video on top. 

 

My current computer is a Dell Inspiron 16 7620 2-in-1. I got it in Feburary of this year. 

Version: Windows 11 22H2

CPU: 12th Gen Intel(R) Core(TM) i7-1260P; 2.10 GHz

RAM: 16GB

System: 64-bit operating system, x64-based processor 

GPU 0: Intel(R) Iris(R) Xe Graphics 

GPU 1: NVIDIA GeForce MX550

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Community Beginner ,
Nov 12, 2023 Nov 12, 2023

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Edit: I rolled back to version 23.5, and it stopped freezing. Apparently, this issue is still present in v24.0, so I'm probably just not going to update until Adobe confirms that it is resolved. 

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Explorer ,
Nov 16, 2023 Nov 16, 2023

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Yep. Same here. 23.6 and 24 are really buggy buggy buggy.

- Constant monitor freeze (the timeline refuses to play). Every 10 minutes or so ! Needs closing and reopening each time.

- Choppy playback with decklink.

Was fine with 23.5. I'm concerned about the lack of acknoledgement from Adobe.

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